AXA insurance (Homeserve)

[ED1237]

I purchased a leather three peice suite 2 years ago that developed a major fault just after 12 months. At the time of purchase I took out a 5 year warranty cover with AXA. I made a claim which they have tried to wriggle out of by claiming it is not covered, which it clearly is. I have followed all thier complaint procedures bar going to the omsbudsman. Does anybody know if it would speed up the process if I took the court instead?

[craigwalton]

It would depend...

For it to go through the court, you would need independant reports advising that it is faulty, etc..

Going through the ombudsman AXA would have to do this.

Have they sent someone round to look at it??? If so, what does the report say is the cause of damage??

To find what you are up against, it might be best you obtaining an S.A.R - (Subject Access Request) to get the report

[ED1237]

We had an inspection from one of their guys who agreed with us and wrote down accordingly. However AXA are claiming he stated it was wear and tear. We have been in contact with the selling shop and spoke to the original salesman who also agree with us. Great idea about the S.A.R - (Subject Access Request) though, I hadn't thought of that. You said that if we went to the omsbudsman AXA would have to pay for a report. Do they get to choose who it is or do we get to approve it?