Homeserve - don't do it!!

[bearskin]

Having the experience from hell with Homeserve, who have a VERY worrying attitude to what constitutes an 'emergency' or a 'repair'. Particularly as they are targeting the grey market - so more vunerable people. Left with a stopcock that doesn't turn off (not an emergency), a leak somewhere (if it isn't pouring down the walls it isn't a leak) a water bill 10 x normal. But none of this is an emergency. They tied tape around the stop cock and left. Nice.Anyone got any managers/directors email addresses??? Please??

[Mr lex]

This is the best I can come up with at the moment, but I will keep looking.

HomeServe Contact Details - Contact the right department

Lex

[bearskin]

thanks Lex, I've emailed via the web form, I've emailed and faxed my complaint to the Ombudsman, I've phoned the complaint in to admin...but have a sinking feeling that this is going to be a LONG haul

[emmarapid]

Any complaint put in writing, and send rec dev, then they cannot dispute receipt etc. Are homeserve handling the claim? or were they just called upon to do emergency repairs? did they actually manage to stop the water, or have you had to have someone else out to deal with it?

[bearskin]

Its a Homserve claim, and they reckon they have completed the job - but their idea of complete is, to say the least, shoddy. The values they spout in the press and on the website don't relate to real life. 24hrs later and I've not even had an acknowledgement. Why doesn't that surprise me??

Thanks Emma, I'll send via recorded snail mail next.

[emmarapid]

What is the cause of loss and the extent of the damage? If you would rather PM thats fine. (I work in H&C Claims)
Are you actually insured with homeserve?

* If not put all of this in writing to your insurers (rec dev again) and insist they send out a second company to A) Report on the quality of work (or lack of) and B) Make good any damage caused by the insured event. If they refuse, tell them you will be forced to have to work done yourself and send the bill in - they will always prefer their own contractors.

* If you are insured with homeserve, then keep writing on a weekly basis, until you get a response. Set a time limit in your first letter, and let them know you WILL go to the FOS if not - but remember FSA guidelines only state insurers must respond within a 'reasonable time' If one is not forthcoming in this time period take it to the FOS, although this can be quite slow it is completely free and they will more than likely get you there in the end.

edited