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13th August 2008, 23:18
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#17 (permalink)
| | Gold Account Customer |  Re: NatWest ad gold Travel ins
Ok, here goes.
were due to go on holiday 23/6/08. Youngest son came down with chickenpox on 22/6/08. Airline refused any of party of 7 (2 adults 5 kids...not all mine i might add) on board aircraft for obvious reasons. Informed insurer and queried that if i were to book separate one way flights 6 days later after son had been cleared to fly by uk doc, would it affect a claim for loss of original flights and accom and transfers and would we still be covered for remainder of trip. Told by insurer that all would be fine and to continue with holiday. So booked new flights and flew out 6 days late. During that pre flight week we had been in touch on daily basis with travel agent regarding booking of new flight and to ensure that both the accom and transfers were still booked and usable including alteration of travel date info to transfer supplier. Assured on no less than 6 occasions that transfers had been re-arranged and accommodation informed of new arrival date. Arrived in bodrum, turkey @4 am sunday morning to find 1 suitcase had been "lost" on flight and no transfer to take us the 80km to resort. Had no choice but to take 2 taxis (7 of us) and pay £130 for which we got receipts. Suitcase arrived three days later on another flight, but as it contained only my daughters clothes we had to buy her a few new outfits etc. Didnt get receipts for these as bought from turkish markets.
Arrived at accom to be told that our two rooms had been sold and that they had not been informed of our new arrival date. Kept waitng in lobby for further 8 hors after travelling all night with kids until accom manager found us 2 rooms.
2 days later on tues 2 more kids came down with chickenpox and we were confined to rooms. Wife and 3 kids flew home on original return flights and slf and 2 ill kids had to stay a further week until turkish doc was happy they were not contagious. Insurance paid for extra accommodation and return flights but would not pay for transfer from accom to airport, said we had to sort it out ourselves coz they wouldnt be able to pay for it without invoice. No such problem paying for accomm extension or flights.
Turkish doc made us pay £100 fees and gave us reciepts for this to claim back from insurer. Insurer refusing to pay saying it is excess.
i have gathered all necessary documentation, I.E. Fit to fly reports, Report from transfer company confirming that incorrect information given by travel agent caused transfer prob on arrival. reciepts for lost baggage, unused flight tickets, in fact everything we should have needed in order to back up claim.
Now i know some will say part of fault is with travel agent and that is a separate claim with them.
Insurer offered to pay for new flights outward but will not pay for lost outward flights nor unused inward flights.
will not pay anything for missing suitcase even though it is covered for upto 48 hrs missing.
They will not pay for taxis when transfers did not turn up although i suspect this is coz travel agent cocked this up.
They will not pay for accommodation lost in first week of hol, nor for last 6 days when we were confined to room.
Considering this was virtually a total loss holiday except for 2 days when no-one was ill, you can imagine how p$%^%d off i was when they offered me £658 for the new outward flights coz this is cheaper than paying for what i am insured for, as in the original flights booked and £61 for unused transfers for the return journey and refunded £31 foe the return transfers which we had to organise and pay for ourselves.
Ive kept it as brief as i can but included everything that went wrong.
Oh..............Turkey is fab.......What we managed to see of it!!!
__________________
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Blackarse pre 31-7-06 Demand removal sent 23 8 06. Information Commissioners Office ordered removal jan 2007....REMOVED
Last edited by martin2006; 14th August 2008 at 10:47.
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NatWest ad gold Travel ins 
There's no need to be scared about spies; the members of this forum have helped many people with their insurance problems. If you have a legitimate claim, people here would be happy to help you with it.