MoreThan/LessThan???

[chocolatte]

We have recently made a claim for our sofa which our son got paint on and our policy with morethan is New for Old, however, after 3weeks of waiting and an assessor been out, I had to get angry with them on the phone for taking so long, they then offerred me £800 because they reakon it could be recovered, 3seater+2seater, however, the sofas origionally cost £1200.
So, where do we go from here?
Does anyone know where I can get a quote for recovering, or know roughly how much it will cost?

[ab123uk]

Look in a phonebook/etc for upholsterers, they are few and far between now, but worth a shot. Dont accept until you are happy you can re-cover the seats with the amount, as they wont increase later

[chocolatte]

Okay, thanks for that, I will do and I will let the forum know how this goes.

[chocolatte]

14/01/08-Claim Made
23/01/08-Assesor Arrived From Crawfords, asked questions and took photos
30/01/08-Phoned Crawfords To Ask What's Taking So Long, no return phone call
04/02/08-Phoned Crawfords Again this time stating that I shall be seeking Adivice from Consumer Advice....Phoned me back and offered £800, I accepted as I can't be bothered with the hastle and we are moving. They said I would have cheque within 7-10 days?
12/02/08-Still no cheque!! Phoned again, and said they would get in touch with More Than and call me back, No return phone call.

I'm getting really hacked off with this lot!!
Who is at fault here and who do I report them to?
Thank You

[chocolatte]

Quick question...Can I use FOS for this lot?

[chocolatte]

UPDATE...Called More Than today, apparantly they have had no report from Crawfords.
So they have lied to me, grrrr

[chocolatte]

Phone call this morning at 8.20 frm More Than, saying they have received the go ahead from Crawfords and that they have gone ahead and credited hubbies account, the one the dd come out of. Let you know when it clears.(if anyone's interested)