Close Premium Finance - Another consumer complaint!

[barella]

I had a default charge which i begrudgingly paid. Then I changed the direct debit date and they took it out 2 weeks later than they said they would and I incurred bank charges. So I requested that seeing as they had messed up this time, as a 'goodwill gesture' will they refund the previous charge they saw fit to make. They only agreed to refund 50% of it which I argued and was then told I had to write in (email was no longer ok!). So I sent my letter of complaint (and also emailed a copy) and 5 weeks later I still havent received a response. I've just sent another email with another copy of the letter.

I have email evidence of all communications. I specifically emailed them to confirm the direct debit was ok and that it would leave my account on the date I requested and they replied back saying it was all set up. Since all my payments are set to go out on the same day, 2 weeks later i assumed i was up to date and withdrew a few quid from my bank account. On the same day CPF took the direct debit payment and my account went overdrawn.

I'm watching another Close Premium Finance thread where the member is taking them to court. close premium finance help needed

[freakyleaky]

As they have not replied to your complaint send another letter (recorded delivery) asking for a full and satifactory response giving them 14 days to reply. Let them know if they havn't replied within the time specified you would be making an official complaint to the FSA.

[sillygirl1]

Cancel the direct debit your end, that way they CANT collect what you haven't got.... and if they do it is further proof that they haven't acted on your instructions.

[barella]

Thanks. That last email i sent got a response. they told me they were refunding the rest of that previous charge straight into my account.

The cost they must incur dealing with complaints eh? they charge £30 when someone defaults on a payment which is dealt with automatically. so how much do you think it will cost to manually read and respond to 5-6 emails and letters? has to be into the hundreds if that £30 is realistic (which is highly unlikely)

Still no apology either. What does it take to say "sorry for the mistake and all the extra effort we forced you to make"?

I'm going to contact them again and complain about the way they have dealt with it and for an apology. They can incur incur further 'costs' dealing with another complaint and I WILL get my apology. These people need to change their attitude and learn that they are the provider and I am the customer.