Is this figure final ?

mintsauce5 · 8th September 2007, 21:56

hi , just a bit of advice really , we had some damage to our suite and carpet and we had a company come , appointed by norwich union called independent inspections to look at he carpet and suite , measure sizes etc , look at the suite take a picture of the suite and sample of carpet , now we've received a set value from this company regarding the carpet which we dont think is enough , obviously this company though they have independent in the company name are paid for and working for the insurance company , am i within my rights to dispute this amount or just accept it ?
any advice would be appreciated.

beccus · 9th September 2007, 19:56

I can investigate this when back in the office tomorrow if that helps?

Becca

beccus · 10th September 2007, 10:52

Hi!
I've spoken to a colleague in the claim department and can tell you that you are perfectly within your rights to challenge the figure, you can commission your own quote or even supply proof of purchase (if you still have it!) it might be worth talking to the place you originally bought it from to get a new quote?

Hope this helps
Becca

mintsauce5 · 10th September 2007, 11:12

hi , thanks for that beccus , i've spoken to the firm that originally supplied it they dont do the exact same one anymore , but they've given me a quote for a carpet thats replaced it or is as near as damn it and that quote is about £150 more than what independent valuations have given , where would i go from here ?

also how much longer do you think this will add to the claim in time , i'm sick of it already...lol?

beccus · 10th September 2007, 11:20

Do you have a number for the claim people here (0800 222 500), although you may have a direct number for your claim handler? You need to speak to them and say that you've got this quote and they will give you contact details for sending a copy.

It shouldn't add too much more time to the claim, hope this helps
Becca

mintsauce5 · 10th September 2007, 17:07

i've spoken to the claims dept today , not much help really , just that the inspections company have given a value they think is right for the carpet , i know we paid a good deal more for it than what the replacement mandate is offering .

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