CCL Car Crash Line - Insurance Fraud?

[PKea]

Car Crash Line 'CCL' provide cars following accidents and claim their charges from the 3rd Party

In bried the story is as follows.

Had car crash (claim ongoing)
Was provide car by CCL (who claim from OP insurance)
Friday pm - car recieved
Friday pm - problems with car straight away
Saturday am - car changed
I recieved and agreement to sign, which I didn't due to the fact of the service provided.
Sunday drve 10 miles
Monday am - wife drove to work
Monday pm - car brokedown - used 1/4 tank over 10 mile while kangeroo-ing
Monday evening left message to call me
Tuesday am told them to collect car and not bother replacing - as they had failed to provide road worthy vehicles twice now
A week later got claim letter from them, to log accident details etc so they could claim - called and pointed out that they had not provided a service and therefore no agreement now
A week later
I then recieved another copy and a request to sign the agreement again.
I spoke to them and told them that i didnt think they had provided a service and therefore would not sign, noboy got back to me.

Nothing for a month

Then get letter from them stating OPs insurance disputing liabilty.
I call them again stating the same

Then i got a letter from their claims dept asking me to give them accident details, so they can claim from the 3rd Party.
I phoned them up and told them the same, they said that i had done so many miles and that they need to claim that.

I then sent the following letter to them:

Dear xxxxx

Before I can supply any further details regarding the incident, I need you to supply me with the following information

• A copy of the signed Hire agreement,
• Proof of the alleged mileage,
• Breakdown of costs to which you are claiming from the 3rd party.

Once I am in possession of these documents, I will check that everything is correct and I that agree with your cost breakdown.
I will then forward the further details that you requested.
Regards

Well i recieved the response yesterday and it amazed me.
They had included 2 signed agreements by myself (remember i still have the unsigned copies at home).
What they have done is used the electronic signature, for when i signed for the delivery of the car, and put it onto a agreement.
Their agreements also do not tally up with my originals, in that the first car has a delivery charge added as well on my copy. On their fabricated docs, it is on the second car.

OK then, I think I should be speaking to Trading Standards at first, but who else? Any Insurance bodies ie I think this is insurance fraud.

Any Thoughts or Ideas

PKea

[ScarletPimpernel]

CCL's website says:

On the rare occurrence that a complaint is made about any part of our services, we ensure the complaint is fully investigated by a supervisor or manager as required in accordance with the FSA guidelines.

Leaving aside the odd grammar, this implies that the FSA may be interested in them.

Incidentally, their website does not meet the requirements of company law - their company registration number and registered office address should be shown, and isn't. May seem trivial, but these things are often useful in making companies see that you aren't about to be fobbed off.

I'd be inclined to speak to the police, however - this could well be obtaining money by deception, or fraud under the latest legislation.