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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 26th July 2007, 16:37   #1 (permalink)
oweny
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oweny Novitiate
Default family in crises
please help I know a family who were actually blown up in a gas explosion a year ago whose house still sits a blown out shell the kids have had loads of ops (still ongoing) and they are still not sorted PLEASE someonr
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Old 26th July 2007, 19:15   #2 (permalink)
Expressit
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Default Re: family in crises
Think you need to explain a little more as not enough information given!
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Old 27th July 2007, 14:14   #3 (permalink)
oweny
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Default Re: family in crises
Sorry
The family are still in temporary accomodation. Lke the rest of us they dont know what to do and are being hindered by the guy from Norwich Union who keeps promising things that dont materialise,
Their home is still being surveyed and is now actually just a shell
The kids are fantastic despite having had operations trauma etc
Surely happening in Nov last year the work to restore their home should be well underway
Owen
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Old 28th July 2007, 00:38   #4 (permalink)
Janet-M
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Default Re: family in crises
I will flag your post for Beccus to look at as shes a customer service rep for NU
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Old 28th July 2007, 14:25   #5 (permalink)
oweny
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Default Re: family in crises
thanks janet
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Old 29th July 2007, 09:47   #6 (permalink)
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Default Re: family in crises
Hi
I'm sorry I missed this on Friday, I will look into this on Monday when back in the office... If you could drop me an email with any details you may have to my work address (rebecca.sibley@norwich-union.co.uk) I will investigate what is happening.

Thanks
Becca
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