Norwich Union - Outstanding payment

reduk054 · 26th June 2007, 15:06

Hi,
I had a NU household policy over a year ago, and received a letter yesterday from them asking me for one month's premium, as their audit had shown an outstanding payment.

I no longer have the policy, as the policy lapsed mid-term as my financial situation went from managable to me not coping at all! The letter I received from NU was that if you don't pay by....(date which I can't remeber off-hand) then your policy will be cancelled, which bearing in mind that I was unable to make another payment before that date, that the policy was cancelled.

I wondered if this is something which I am still legally entitled to pay?!
Thank you
Red

beccus · 26th June 2007, 15:30

hi red

I'm a Customer Experience Manager from Norwich Union and will get this looked into for you, If you could email me a little more information to rebecca.sibley@norwich-union.co.uk I'll see what I can find out for you.

Thanks
Becca

reduk054 · 26th June 2007, 15:35

Hi Beccus,
Thank you for your posting and interest. I have read your thread, but I didn't want to hijack it with my personal details!
I will send you an e-mail, with a little more info later on, when I have the paper work to hand.
Along with other CAG users, I would like to express my welcome to CAG, and am impressed that NU will have a presence on here. I hope that we don't keep you too busy!!
Red

beccus · 26th June 2007, 17:43

Hi Red
Thanks so much for your comments

I'll happily look into this for you, see where you stand.

Becca

reduk054 · 29th June 2007, 19:50

Hi Becca, sorry have not e-mailed you yet, will sort out info over weekend and thank you for your help so far!
Red

beccus · 29th June 2007, 22:36

Thats totally fine red

Have a fab weekend

Becca

reduk054 · 29th June 2007, 22:39

Thank you , and you!

reduk054 · 1st July 2007, 12:19

Beccus,
I have sent you a mail to your work addy as posted above, hope that you have received it ok, if not please post on here and I will try again.
Red

beccus · 1st July 2007, 21:14

Thanks Red
I'll let you know tomorrow that its got to me, I'm sure it'll be fine!!

Becca

reduk054 · 10th July 2007, 18:12

Hi Becca, thank you for your help on this one, it has all been resolved, so much appreciated!
Red

beccus · 11th July 2007, 10:05

Fantastic red!
Glad all is resolved

all the best, Becca

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