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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 26th June 2007, 13:37   #1 (permalink)
loulou11
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2007
Posts: 31
loulou11 Novitiate
Angry Budget Insurance

Hi

I was hoping that someone may have an email address for budget customer relations.

I took out a car policy with them which they actually failed to insure me, it was only several weeks later when I had no documents & I phoned up to query it, they themselves realized what they had done. They admitted it was an error on their part.

Internal investigation promised, just imagine what would have happened had I had an accident, run someone over etc

Yet 3 months down the line, investigation complete. Not sorry nor have they even bothered to write to me.

Phoned them today to be told no calls were recorded the day I took out my policy. I explained that was irrelevant as they had already admitted they had made the error. They then said its my word against theirs that I took the policy out!

I am spitting feathers now & more determined to go to the ombudsman now than before but I was going to email budget customer relations first.

Heres hoping some well informed member may have an email address for them.

If you have thanks in advance, if not then beware if your documents don't arrive give your insurance company a call immmediately.
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Old 26th June 2007, 13:57   #2 (permalink)
PPMAN159
Platinum Account Customer
Default Re: Budget Insurance

Their web site only gives phone numbers as contacts-cannot find an e mail address.
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Old 27th June 2007, 08:47   #3 (permalink)
loulou11
Basic Account Customer
 
Watch out, there are Claims Touts about!

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loulou11 Novitiate
Default Re: Budget Insurance

thankyou for looking ppman, they just don't seem to have an email address.
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Old 27th June 2007, 16:21   #4 (permalink)
Rob S
Platinum Account Customer
Default Re: Budget Insurance

From Companies House website:-

BUDGET INSURANCE COMPANY LIMITED
PEGASUS HOUSE
BAKEWELL ROAD ORTON SOUTHGATE
PETERBOROUGH
CAMBRIDGESHIRE PE2 6YS

Also known as:-

BUDGET INSURANCE SERVICES LIMITED
PEGASUS HOUSE
BAKEWELL ROAD ORTON SOUTHGATE
PETERBOROUGH
CAMBRIDGESHIRE PE2 6YS

From yell.co.uk:-

Budget Insurance Co.Ltd



Pegasus House, Southgate Park, Bakewell Rd, Orton Southgate, Peterborough, Cambridgeshire PE2 6YS
Tel: 01733 845555
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Old 2nd July 2007, 23:35   #5 (permalink)
DeejayP999
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Posts: 9
DeejayP999 Novitiate
Default Re: Budget Insurance

Tbh, this has always worried me about companies that offer cover over the phone. It's just too easy for them to deny all knowledge should you have to claim...

No phone calls recorded that day? Yeah, right!
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Old 3rd July 2007, 01:40   #6 (permalink)
HSBCrusher
Site Team
 
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Default Re: Budget Insurance

Ah, my fave company, budget.
dont bother with an email, write right away with the complaint.
after 8 weeks, get in touch with the FOS.
I got fifty quid compensation out of them.
they have to be the crappest insurance company I have ever had the displeasure of dealing with.
"BUDGET" People insurance cock up

oh, and I think you will find your later conversation where they admitted the mistake is very likely recorded.
__________________
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