First direct success! SETTLED

sarahs999 · 10th March 2006, 12:02

I sent a letter on MOnday having just found out about this group and the illegality of bank charges that same day. I just got a phoncecall from First Direct apologising and saying they are refunding the amount, and also warning me that I am about to go overdrawn again, so I need to take action! Hoorah! It's not a huge amount by any means, but every little helps.... :P

Bookworm · 10th March 2006, 13:44

Excellent and well done.

I think that under the influx, "they" might start getting a tier system, where people reclaiming small amounts might find it easier all of the sudden...

How much were you reclaiming, out of interest?

vix2000 · 26th March 2006, 00:03

I think you're right, bookworm. To have the standard letter ready that my daughter and a few others on here have recieved, all exactly the same wording, suggests that they have had numerous requests and are expecting more. I feel sorry for the guy they're telling us all to contact next, although we intend to bypass him and take the small claims route, and hopefully so will the others.

edinburgheire · 26th March 2006, 20:11

cograts weel done

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