Good morning all...
I started my claim in November 2006, called into my local branch and requested statements...after 7 further visits (each time I was told 'they're (a) on their way, (b) being dealt with...etc) finally got statements in late March 2007!

(Had to sit in bank and say 'not going till you give me...)!However sent 1st letter
4/4/2007, reply by HSBC
15/4/2007 'looking into this...8 weeks etc...' I IMMEDIATELY (
16/4/2007) sent second letter, (both included copy schedule of charges,
£3700 total) letter included an offer to settle @
£3000.00.(
Within 14 days of letter date) Even went into local branch on
last day and they faxed Head Office, but no reaction by HSBC! Filed MCOL on
1/5/2007, proceedings acknowledged by HSBC sols on
3/5/2007 (note Court say 'deemed served on
6/5/2007') nothing heard as of today. 28 days from date of service expires
3/6/2007 (Sunday). Trial bundle (3 copies - including T&C from 2003) prepared and ready for service on HSBC and Court. Possible Judgement by Default...watch this space!!
Unbelievable the poor approach by HSBC....their staff often said 'we can't cope'...need I say more.
Best wishes to you all...apologies for long post!