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Go Back   The Consumer Forums > The Consumer Forums
The Bank Action Group - against unlawful bank charges
> HSBC Bank

HSBC Bank Meet other HSBC Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

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Old 22nd February 2006, 20:08   #1 (permalink)
keyserchris
Basic Account Customer
Default More Contact details

Just registered today, and thought I'd give HSBC a ring over the phone first to see if I'd get any leeway.

Having spoken to India first and explianed I wanted a refund of £1000 in charges, I was put through to a chap named Martin (not the infamous M Bowden, perchance??). Having explained all the legal bumf as to why I was claiming, he said they could only refund charges accrued in the last 1 to 2 months.

He said for a case like his, I would have to contact head office. And he gave me 2 numbers, firstly for the main switchboard in Canada Sq, 0207 991 8888, and secondly a freephone line for customer relations 0800 88 11 55.

I'm going to try these tomorrow, and if I don't get anywhere, I'll add my name to those writing to HSBC.

I quoted the Stephen Hone - Abbey National case (under the unfair terms section of the Consumer Contracts Regulations 1999), as well as the cConsumer Credit Act, claiming the charges are disproportionate to the costs incurredby HSBC, as well as the Office of Fair Trading and the FSA.

Will let you know how I get on! you never know, I may even get them refunded...
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Old 22nd February 2006, 20:08   #2 (permalink)
keyserchris
Basic Account Customer
Default More Contact details

Just registered today, and thought I'd give HSBC a ring over the phone first to see if I'd get any leeway.

Having spoken to India first and explianed I wanted a refund of £1000 in charges, I was put through to a chap named Martin (not the infamous M Bowden, perchance??). Having explained all the legal bumf as to why I was claiming, he said they could only refund charges accrued in the last 1 to 2 months.

He said for a case like his, I would have to contact head office. And he gave me 2 numbers, firstly for the main switchboard in Canada Sq, 0207 991 8888, and secondly a freephone line for customer relations 0800 88 11 55.

I'm going to try these tomorrow, and if I don't get anywhere, I'll add my name to those writing to HSBC.

I quoted the Stephen Hone - Abbey National case (under the unfair terms section of the Consumer Contracts Regulations 1999), as well as the cConsumer Credit Act, claiming the charges are disproportionate to the costs incurredby HSBC, as well as the Office of Fair Trading and the FSA.

Will let you know how I get on! you never know, I may even get them refunded...
keyserchris is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
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