£5K and a baby!!

[lynseylou]

Hi,

I am in the first stages of clawing back between £2500 & £3500 of charges back from HSBC.

Looking at my online statements, I'm a little confused (I am blonde after all!), there are mentions of 'charges' and 'total charges', can I calculate both of the amounts, or are the 'total charges' the amounts that have actually been taken from my account????

Looking through, there are no obvious credits or corrections, but a lady at HSBC told me they cannot take for than £125 a month anyway? Some months, the charges were nearer £200!!!!

Can anyone guide me on this please. I would prefer to do my own calculations rather than wait for the bank to send me their sums!

Cheers

Lynsey

[Michael Browne]

You claim both. Look here:
Charges description on statements - Please Read

[lynseylou]

Thank you Michael.

One last question to you, or anyone.....

Can I claim back charges applied for going in to an 'un-authorised' overdraft??

Cheers

[Michael Browne]

Yes.

Hi lynseylou,

with HSBC the "total charges" are worked out at £25 for each time you go overdrawn or exceed your overdraft limit, up to a maximum of 5 (ie £125) in any month. On top of that you can then be charged say £30 for an unpaid cheque or card misuse etc.

[lynseylou]

I've just spent 2 whole days working out how much HSBC have charged me since 2000 (total so far £3915!!).....

At what point do I add interest (kerching!) and how the hell do I work it out?? I know there is the calculator on here, but does it mean I have to calculate EACH charge individually, from the date each charge was applied??? That would take forever, there must be over 200 charges!!

Help!

[breadline]

Lynsey
pleae take a few days to read the forum well and you will get much guidance and support, there are links at the base of this post to take you directly to the list of banks where you will find answers to most of your questions.

The 8% interest is only added for court, you warn the banks of this action prior to court and only in the Letter before action which is the Third template letter sent to your bank.

Bl

[lynseylou]

Cheers for this.

I have found the spreadsheet also provided on the site, so providing I painstakingly plot all the charges, it will calculate the interest for me I guess!! (trouble is I'm not much of a techno-bod!)

[lynseylou]

Hi,

Can anyone remind me who the best (most direct/helpful) contact at HSBC should be, when sending in my formal charges request letter?

I saw somewhere that there was a guy that isn't based at H/O London, but can't find the thread now!!

Cheers

[kydcarmen]

If you look under the relevant HSBC section there will be a thread at the top giving contact details.

[lynseylou]

Thanks, but where is the HSBC section, I do find this site hard to navigate! I see something, then loose it and can't find it again!

[lynseylou]

I currently have a 'managed loan' in excess of 12K with HSBC. The loan was their only way of 'helping' me afford my finances, albeit that they owe me over 4K in charges despite their 'help' in arranging the loan!!

If I have this loan, can they insist the money I claw back goes towards paying some of the loan off????? (hope not)

what rights do I have?

Ta

[kydcarmen]

Hi, use the link below and it will take you to the HSBC section.

http://www.consumeractiongroup.co.uk/forum/hsbc-bank/

[blueskies]

Hi lynseylou and welcome to the Consumer Action Group,

If you post your question in the HSBC forum you are likely to find that other have been in the same position as you and they will be best placed to answer your questions. If the case gets to court you will be able to ask the judge if he can order the money to be paid as cash but if you decide to settle (which it is almost certain you will do) you will have to come to some agreement with HSBC.

Either way, have a good read through the FAQ's before you start

Steve

[lynseylou]

Hi all,

I calculated my charges initially via my internet banking (couldn't be bothered to wait for HSBC to send the pasper files out!).

I subsequently sent out the letter requesting the refund of charges (ive just also sent the LBA).

Trouble is I've since received the paper copies of statements, and it turns out they owe me slightly more than I initially calculated (ony about £200). Do I write to them again as if starting the process from fresh, with the correct amount to claim, or let it roll, and mention the ammended amount if it gets to MCOL time?

Cheers

Lyns

[jimfishybob]

No, just claim the correct amount when you file with MCOL. As long as you can justify the figures there should be no problem.

[lynseylou]

Excellent, cheers for that! They have 7 more days and then the MCOL gets filed..... here we go.

[lynseylou]

Hi,

Having followed all the procedures to date, I am today at the point where I can instigate my MCOL against HSBC (amount around £4000).

Despite my letters to them, I have had NO responses (except the statements thru). I stupidly added the 8% interest on when I did the charges spreadsheet (even tho this was itemised seperately), in my first request letter.

I keep seeing things on the site saying you may risk not getting charges back if you do this as it makes you look like you dont know what you're doing???? Is this really the case??

I'm really worried now. At the end of the day they still owe me loads of cash.

I am going to file the MCOL anyway, saying that they will get a week extra reprieve as I can't do it til I get paid next week!

Can anyone reassure me that I having ballsed the whole thing up?

Cheers

Lynsey

hi lynsey, don't worry it doesn't matter and won't have any impact on your court claim.