Hi,
Yes you will get HSBC doing this all the time, it is a stalling tactic. Basically they missed there deadline date so you went to the next step of filing the MCOL.
YOU'VE DONE THE RIGHT THING, you have to stick to your deadlines.
Now you've taken this to court you probably wont hear from HSBC directly you will get a letter from there solicitors acknowledging the claim and then a week later you will hear from them again asking for the breakdown for the claim. AGAIN another stalling tactic. after that there are two ways it can go either to court or they will send you a settlement letter for the full amount.
(i have just got my settlement letter for the full amount £4400). I can only offer advise as its happened to me but I dont think you have done anything wrong.
Good Luck
Karen
p.s I paid £120 to take my claim to court however i do think that it goes up if you go over £5000.