Emailed instead of sent

[karenj2000]

Hi all,
I rang HSBC to find out where I should sent my Preliminary approach for repayment (spoke to a young lady who obviously flunked out of charm school who advised me again that they would not refund the charges imposed on my account). I was given an email address, CUSTOMERRELATIONS@HSBC.CO M, so I cut and paste my letter into that. She did not offer me a formal address to write to.

Have I screwed up my initial attempt to get my money back by emailing rather than writing a letter?

Help please - new to all this but sick of being broke thanks to bank charges!!!

Karen

[sarey331]

hi, ive done it by email and received an offer after my LBA, so dont worry! ive also read of oneother person who has been successful over email.
check out my thread 'need some guidance' if yu want more details

[karenj2000]

Thanks Sarey331 - did you sent your LBA via email?
I wasn't going to bother complaining about the fact that they have taken £200 in the last two months in overdraft charges but due to their snotty attitude I want revenge (and my money back) for the total charges on my account.
Did they put up a struggle with you or refund peacefully?

[sarey331]

they virtually ignored me until about a week after lba then offerd me about 90% settlement. im accepting because that money would be more useful now in the summer holidays, and its not a bad return for a few emails!

they acknowledged my emails, and the thing that got on my nerves is they have to forward everything but dont let that put you off your schedule though,id advise you to give them the 14 days and then press on. they dont give us extra time in case we are having admin difficulties do they.
read my thread if you get a minute as there are comments from others on there that you might find helpful, i know i did

[karenj2000]

Hiya,
Read your thread - very interesting and helpful.
Hope you have recovered from your surgery.
Karen

[deni]

Hi, I requested my statements by phone 69 days ago,( and paid the £10 ) despite several reminders I'm still waiting! should I start the process again by letter? Deni.

[sarey331]

thanks karen, nearly there

deni, i believe that you can now sue them for not complying with data protection something or other. have a look on the here then call them up and bring it to their attention maybe?

[karenj2000]

Originally Posted by deni

Hi, I requested my statements by phone 69 days ago,( and paid the £10 ) despite several reminders I'm still waiting! should I start the process again by letter? Deni.

Hi Deni,
I am new to all this but I would think that they have had more than enough time. If you paid the £10 via telephone banking you will have the date on your account which is the date that the process started.
I would post a thread of your own asking others with more experience their help as they all seem so up on how this all works.
GOOD LUCK!
Karen

[markd]

Yes, you can now report them for failing to comply with your request for Data protection information! Not quite sure of the procedures though!

[markd]

Yes, you can now report them for failing to comply with your request for Data protection information! Not quite sure of the procedures though!

[karenj2000]

Deni,
Just checked and the limit is 40 days for them to respond to Date Protection Inf so I am guessing you have a case!!!
Karen

[ReverendBlackGrape]

Hello Everyone, Just joined today, I'm going to email HSBC too, I've gone through my statements on the internet banking. I reckon i'm owed £370, shall I put this in the email?

[karenj2000]

Originally Posted by ReverendBlackGrape

Hello Everyone, Just joined today, I'm going to email HSBC too, I've gone through my statements on the internet banking. I reckon i'm owed £370, shall I put this in the email?

I would use the Preliminary Letter: http://www.consumeractiongroup.co.uk...repayment.html

and include the total sum in there. I deleted the part that spoke of additional schedules. Make sure you give your name, address as well as your account details as another poster has informed me that they can use delaying tactics if you don't!!! Make sure you keep a copy in your sent items or you will not have anything if it does go to court.
GOOD LUCK.
Karen

[ReverendBlackGrape]

Hey Karen, have you recieved a reply yet? I got the following -


"Thank you for your recent email.
We are looking into the matters you have raised and will contact you
with a full response as soon as we have completed my investigations.

I am formally obliged to advise you of the Bank's complaint handling
procedures that you can view by logging on to Home: personal, business, online, internet, banking: HSBC Bank UK and Contact
Us, then 'How to Complain' which sets out the relevant details for you.

Once again, thank you for taking the time to contact us. I am only
sorry it has been necessary for you to do so.

Yours sincerely

Richard Pinder
Service Quality Team"




A good sign, hopefully. Good Luck.

John

[sufilala]

They do have a messages function on the online banking facility
i did once send them a message i think but i never received a coherent response - only spam about more of their hsbc ripoff 'offers'...

i reckon you'd probably be within your rights to conduct your correspondence through their website though... after all they provide that function for us their long-suffering customers,

i did my claim the old fashioned way - dropping off letters by hand and getting a stamped photocopy as a receipt, if precedent for doing it this way can be established then that will surely make it easier for future claimants

[sarey331]

if you do it by online banking you have to seriously edit down the letter and i couldnt paste it into the form, so id advise you to email the customer services address found on their site, worked for me as im expecting a cheque sometime this week

[ReverendBlackGrape]

Im suprised I recieved such a swift response. So they told you they's send cheque out sarey? Nice one.
Do you think I should reply to this email they sent me or just wait and see if they get back to me as they said they would following their 'investigations'!?

[sarey331]

they sent me an offer which ive said i'll accept on condition that payment is made by cheque within 7days or i will proceed to small claims court. this letter came about 5/6days after i emailed my lba.

im going to call them tomorrow or thursday to see if the cheques has been sent because if i dont receive it by monday im off to mcol