Fellow guests at thomsons

[tomfool]

We just stayed for a week in a Thomson Gold hotel in Spain (not cheap!). On arrival we estimate that the average age of the guests was 75 plus, mostly on cheap monthly packages. I have nothing against old people, pleased they are able to enjoy themselves, but I don't want to spend my holidays with them. Everything in the hotel - food, entertainment was geared up for them. I tried to get a move but it took from Sunday to Thursday to offer an alternative - then they wanted £50 admin fee! I refused, we were coming home on Saturday!

I am claiming a refund on the grounds that the holiday wasn't fit for purpose, as Thomsons knew the situation well but didn't warn us when we booked, then gave us lousy service when we tried to move. Has anyone experienced anything similar, and has anyone any opinions on our chances of success? I have written to Thomsons, but am prepared to go to arbitration if necessary.

[rosiecotton]

You will only have a chance if the holiday was actively misdescribed to you. For example, if the holiday was advertised as a "party" style holiday this is what you would expect.

It entirely depends on the way the holiday was advertised. If it was a fairly generic "holiday by the beach" with no mention of social aspects, then you won't have a leg to stand on.

[tomfool]

Thanks for your reply, Rosie.

The brochure mentions "a gym and sauna, and keep-fit classes are available for the more energetic guests". The classes that were actually available were "chair-ercise", ie exercise in your chair

It also talks about the "xyz restaurant, which is independently operated, serves a la carte meals" This actually consisted of a roped-off area in the main dining room. The a la carte we had included tinned mixed veg and frozen chips!

From what you say I don't seem to have a strong case, but I might be able to push the lack of service. At the moment my approach is to appeal to their goodwill.