Thomas Cook extra charges

[woolfie]

We booked a holiday in August last year to go to Florida in Septamber this year. We were quoted a price that we were happy with and paid a deposit with the agreement that we would pay the balance on or before June 28th this year. We went into TC last week and asked to pay the full out standing balance which we were given and I paid by switch. We were given a receipt for the transaction and also sent an invoice through the post showing 'Amount outstanding Nil'.

We have now been told the goverment has applied a new Tax which we must pay, somewhere in the region of £106.

Now I am not happy about this. I cannot see how, once we have paid for our holiday in full, they can add a charge on and demand we pay it.

TC are telling us it is not their fault and our grievance should be with the tour operator who is airtours. The paperwork given at the time of booking states the contract is with My Travel.

Can anyone advise please?

Thanks

Wolfie

[tlusnoc]

Airtours is owned by My Travel, who coincidentally merged recently with Thomas Cook. However this doesn't change the fact that what they have said is correct. It has been all over the papers and on TV about the new air passenger duty rates announced I think last November, so I am surprised you don't know about it. Case of pay up or lose your holiday etc. don't blame the tour operator or agent blame that greedy Scottish thieving clown Gordon Brown.

[Trojan1401]

Yes,

this applied for all air travel from 1/2/2007 even if holiday/flight booked prior to this. The tax applies to ALL air travel from that date.

Another one of Gordon's Stealth Taxes thinly disguised as an enviromental tax !!!!!!!

[demon_x_slash]

Sorry, the airline/travel company doesn't have a say in it, it's a Governmental tax.

[Layla_ck]

Isn't it a government tax on the airlines though, who have chosen to pass this directly onto the customer?

[tlusnoc]

^^^^ No not at all