Air Iberia

Jaggy Scott · 26th April 2006, 18:40

Hi there,
This is my first post on this forum so here goes!!

Having some problems with Iberia, which started in August last year. My baggage went missing and arrived a good few weeks after we did back in Glasgow.

While in Spain I contacted Iberia who were able to advise for each day I was without my bag I would receive a sum of money to cover items purchased which were in the bag that I required for my holiday. I was going camping so needed a tent and sleeping bags etc etc, so the final bill ran into a couple of hundred Euros.

Now, I'm trying to reclaim the cash back they are being very difficult to deal with. I sent them numerous letters of complain, and information detailing precisely what I bought along with a photocopy of the receipts (they lost my bags, wasnt prepared to send them the originals!). AFter months of non communication I got in touch with the consumer body ATU who said they are not in a position to force a reply from Iberia, but advised that I should look to start court proceedings.

I informed Iberia that this was the case but they are still wanting the original receipts, despite only having one of a number of communications sent by ATU and myself.

Any useful advice?

Scott

Oh, and I'm aware Iberia are famous for losing stuff so if you have to fly with them make sure its hand luggage!!!

26th April 2006, 19:28

I would send a letter advising if they do not refund you, you will proceed with court action as advised by ATU

Good Luck!

Lou x

Jaggy Scott · 26th April 2006, 21:32

Thanks for the advice, will enclose a photocopy of the letter as sent by ATU

26th April 2006, 21:34

I will do a bit of searching for you and come back to you on Fri (busy tom) if i get any good ideas to help!

Good Luck!

Loula · 26th April 2006, 22:24

Hi!

I am assuming that this was a flights only deal.

Do you have your tickets or other information issued by Iberia at the time still to hand?

LOULA

Jaggy Scott · 26th April 2006, 23:15

Yes, it was flights only booked via their website.

I think it was an eticket and yes I still have that information issued at the time.

Loula · 27th April 2006, 13:05

OK, leave it with me a few hours.

LOULA

Loula · 28th April 2006, 22:16

after many hours of trawling the interest I finally found the name of someone in a position of responsibility at Iberia UK...

Mr Angel Valdemoros
General Manager
UK & Ireland
IBERIA Airlines
Iberia House
10 Hammersmith Broadway
London W6 7AL

Write to him. Suggest you give bullet points to mark out the various 'one-way' letters and explain you will not submit the original receipts until he takes responsibilty to settle the claim.

Send it Special Delivery - costs £4.10 but guaranteed to get there next day by 1pm and you get a copy of the signature.

I would also include in your claim the cost of the postage for all the letters sent and the phones calls.

LOULA

matthewt · 2nd July 2007, 14:26

Hi all,

Joined today after reading this Iberia thread. I was recently denied boarding by Iberia at Barcelona airport (bound for Heathrow) and rerouted home via Madrid. We were promised compensation but have seen none as yet.

I was curious whether this claim was eventually successful as the last post was mid 2006. It may affect my decision to pursue Iberia over this.

regards

Matthewt

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