Want to cancel package holiday...HELP

scotia · 15th April 2006, 01:37

My mum was looking to rent a villa, and get flights etc for a holiday in Portugal....she found a website for a holiday co , and one of the villa sounded perfect....so she phoned the company up on Wednesday to get details and to book, she has booked the villa for a week at the end of June for 4 adults and 2 kids....since she booked it she is having 2nd thoughts and wondered if she could cancel. She has paid just over 400 quid as a deposit. I thought that maybe the distance selling regulations might help her, but after reading it i realise i didnt understand a lot of it lol.....can anyone help ??

Will she lose her deposit ? because if she will then she is gonna go ahead with it......she was told by the company that if she cancelled she would lose her deposit, but we dunno if this is correct

Any help please

Bookworm · 15th April 2006, 04:06

She should have a contract, or if she booked online, there'll be T&Cs somehwere on the website, or on the brochure. She (you) need to check carefully what the T&Cs say and take it from there.

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