Query about Ryan Air Charges

[mailmannz]

Booked return flights to Frankfurt on Ryanair a couple nights ago and when I had finished booking online I was presented with the following list of charges;

Total for 3 Passengers
Fare Price 0.06 GBP

Credit card fee 10.50 GBP

Taxes, Fees & Charges 55.80 GBP

Insurance 0
Total Price 66.36 GBP

BUT when the confirmation arrived in the email it had the following list of charges;

PAYMENT DETAILS
*********0.06 GBP Adult
********57.78 GBP Taxes,Fees & Charges
*********8.52 GBP Aviation / WCHR Levy
*********0.00 GBP Car Rental
*********0.00 GBP Insurance
********66.36 GBP Total Paid

WTF? Firstly I was getting all sh1tty about the unannounced £10 credit card charge...now Im getting all sh1tty about the unannounced aviation/WCHR levy!

And...WTF is an Aviation/WCHR levy?

I know its a good deal and the flight times are really social BUT whats up with the different sets of charges?

Regards

Mailman

[StudentInDebt]

WCHR - Following Ross Vs Ryanair, Ryanair now charges every passenger to assist with its' costs associated with providing wheelchair assistance to Persons of Restriced Mobility.

Aviation - Covers the cost to Ryanair of insurance surcharges to cover against acts of terrorism.

All the charges are clearly shown on the website, you click on the details link under the Taxes, Fees & Charges item on the booking page. If you want an explaination then you can find it on here under What is covered by Taxes, Fees and Charges in my reservation?.

Never booked a flight with Ryanair, I refuse to fly with them, but I imagine they would have told you about the CC surcharge at somepoint as well. You do know they don't actually fly to Frankfurt but an airport called Hahn some 70 miles away?

[mailmannz]

Originally Posted by StudentInDebt

All the charges are clearly shown on the website, you click on the details link under the Taxes, Fees & Charges item on the booking page.

If you book a flight and get to the confirmation page and click on the link that gives you an explanation of charges you will see the WCHR tax is not mentioned. In fact there is absolutely no mention of the tax at all...not until you get confirmation via email does the charge appear.

Never booked a flight with Ryanair, I refuse to fly with them, but I imagine they would have told you about the CC surcharge at somepoint as well. You do know they don't actually fly to Frankfurt but an airport called Hahn some 70 miles away?

No, there is absolutely no indication that there is a credit card charge.

In fact that is the whole point of my posting. The online confirmation said there was a £10 credit card charge while the email confirmation said nothing about a credit card charge but instead had the WCHR charge in it.

Someone tell me Im wrong otherwise Im going to pop a letter off in the mail demanding my couple quid back!

And no, I didnt realise Hahn was nearly on another farken continent! BUT Im not too concerned. The equivalent BA flight is around £200 more expensive than what I paid, not to mention we have a child so get to board first anyways

Mailman

[StudentInDebt]

You do get details of which charges apply as you book.

From the Ryanair homepage put the details for the flight on the left hand side, click on the "search for cheap flights". Then you select your flights and click on "Select and continue". You then get a page detailing the flights you have selected along with the applicable fares, taxes and charges, under Taxes, Fees and charges is a link titled "Details", a popup appears showing what you are paying for in terms of Taxes, Fees and Charges

Below the Total cost of Flight is the caveat "Excluding handling Fee (if applicable)". Clicking on the "Click here for new information on Handling Fees" link results in a popup appearing telling you that a credit and debit card handling fee applies per passenger along with the details of the handling fees and a platitude.

It does say at the top of the page "Please review everything carefully". I presume you aren't planning to take hold baggage as you'll be charged for that as well. Flying to airports well away from the place you actually want to get to is an old Ryanair ploy, I seem to remember that their Copenhagen airport was in Sweden. Enjoy your bus ride to Frankfurt

[mailmannz]

Originally Posted by StudentInDebt

You do get details of which charges apply as you book.

The credit card charge doesnt show until after you have confirmed payment and then when you get the confirmation via email it doesnt have a credit card charge BUT a different charge altogether showing.

Below the Total cost of Flight is the caveat "Excluding handling Fee (if applicable)". Clicking on the "Click here for new information on Handling Fees" link results in a popup appearing telling you that a credit and debit card handling fee applies per passenger along with the details of the handling fees and a platitude.

There are three people travelling which means the £10 charge that showed online when I booked doesnt break evenly across everyone.

Also, there is something not quite right if you have to dig in to the bowels of a companies website to understand the REAL cost of an airfare.

It does say at the top of the page "Please review everything carefully". I presume you aren't planning to take hold baggage as you'll be charged for that as well.

Nope, Im rather keen on travelling light. Just have to convince the wife thats a good thing!

Flying to airports well away from the place you actually want to get to is an old Ryanair ploy, I seem to remember that their Copenhagen airport was in Sweden. Enjoy your bus ride to Frankfurt

Well Im sort of leaning away from going to Frankfurt and just finding some little German village to hole up in for a nice quiet weekend now

Regards

Mailman

[jamesrouse]

Originally Posted by mailmannz

The credit card charge doesnt show until after you have confirmed payment and then when you get the confirmation via email it doesnt have a credit card charge BUT a different charge altogether showing.

The c/c charge shows up in tht total when you select which sort of card you want to use

[mailmannz]

Im telling ya, there are no credit card charges showing before you click on the accept button...so fark knows whats up here???

Even then £10 doesnt split evenly across three people AND then when you get email confirmation the charge shown is something completely different (and there is no credit card charge on the confirmation).

Mailman

[StudentInDebt]

It's not £10 though is it. From your original breakdown it is £10.50. As I have said before, on the page after you have chosen which flights you want, under "Total Cost of Flight excluding handling fee (if applicable)" is a link that says "click here for new information on handling fees". If you click on it a window appears explaining that a credit card will incur a charge of £1.75 per person per segment.

You had 3 people travelling - 3 X £1.75 = 5.25
You all have 2 segments - 2 X £5.25 = 10.50

I've done the sums on your email excerpt and it would seem that the handling fee is included in your Taxes, fees and charges.

When booking, after you have entered the names of the persons travelling, when you enter your credit/debit card information as you select your payment method in the dropdown box the "Total Payment Amount Including Handling Fee" changes to reflect what you have chosen. Under the label Card payment type is another link - "click here for new information on handling fees" (under the caveat "A handling fee applies for Credit/Debit cards) another window appears telling you that

If you use a Visa card you will have to pay £3.50
This is based on a per passenger, per sector basis
You have 1 passengers in your party and are charged £1.75 per passenger per flight

Had you clicked on this during your booking I have no doubt that it would have correctly reflected the fees you were about to incur.

I hope you don't have to cancel your journey as the fares, fees and charges are non-refundable. You may get a refund of any government taxes but they apply an administration charge so you probably won't!

[bigboyprice69]

Sorry, am I being really thick here? I can't see what the problem is, the price is the same, just the breakdown is different. Why do they owe you a couple of quid?

[Isiris]

Originally Posted by bigboyprice69

Sorry, am I being really thick here? I can't see what the problem is, the price is the same, just the breakdown is different. Why do they owe you a couple of quid?

Just about to post the same.

The total price paid is exactly the same, just the break down of costs is different. I sit really worth the hassle of sending off letters when the fee paid is the same

[mailmannz]

There isn't a problem...my original posting was more of a query about why the two different itemised bills from Ryan Air (plus I was getting [edit] over this WCHR tax which was added separately to the airfare, instead of being lumped in with it).

Mailman