BMIBaby lounge access charge

[JulieR]

i was wondering if anyone had any advice in my dispute with this company over lounge access charges.

i frequently book on line with the budget airlines and rarely have any problems and now i know my way round the booking forms. but this one caught me totally unawares!

Recently have been making bookings for a family w/end away in January and
the last two bookings i made have incurred charges for £15pp for lounge access although i did not select this option! aparantly it defaults to ordering these tickets for you whether you want them or not, there is no confirmation page that 'pops' up to ensure your aware of what is happening!

We have rang the company and they are refusing to refund the money, my sister (on whos half i booked the tickets) has written to the company but nothing has come back as yet.

any ideas folks as to how i stand in this matter -

[comanche]

Were the charges included in the amount charged to your credit card and did the website ask you to confirm acceptance of that price before it proceeded to finalise the booking?

[JulieR]

ok well i have the booking page/site here with me so lets see exactly what it says!

first of all once u have selected your flights - there is a NEW lounge booking it by default has the figure one in (thats how many i have put who are flying) there is a red box that says 'add to booking' i know that i never pressed this button when booking the tickets.
i have just gone 'all the way' without actually paying and the fees were not included this time- but i know that i never pressed that button before!
and i supose to reply to the question you asked, yes the charges would have been listed, but i never noticed.

still think its not fair!! but then i am the one who is going to have to pay for my sister and her husband to have a bit of 'luxuary' on their trip' which is for my birthday lol lol hey ho -

[comanche]

I think this is one of those situations where you may have to accept it. I would still make a written complaint and a fuss but I think you are going to struggle to get a decent result.

[JulieR]

thank you for giving it some thought,
next time i will read every word no matter how many times i access a site and think i know it!