 Mis-sold a holiday
Hi there, I wonder if anyone can offer me some advice please.
I booked a holiday at the last minute for the August bank holiday weekend. Most places in the UK were fully booked, my baby was one month old so we couldn't go abroad, and then I thought of going to Butlins, where there were actually places still available. I would not normally be a Butlins customer, but was told by the sales rep on the phone that the "Silver accommodation" at Minehead in Devon was only one year old. I asked him at least three times if he could confirm if the accommodation was really brand new, and he did. If it is only one year old it can't be that bad I thought, so I booked it up.
When we arrived it was certainly not one year old - more like fifty! It was like a ghetto, with a row of bungalows with moss on their roofs and the inside smelt of damp, there was a hole punched out in the wardrobe, etc.
I complained immediately that I had been mis-sold the holiday to the customer services on site, and the man looked at me as if I was just a whinger and said "apologies" in a very insincere voice. He said he couldn't upgrade our accommodation as they were fully booked but sent someone round with some air freshener to try and cover over the damp smell. I declined, as the place already smelt of nasty cleaning products and didn't need any more adding to it.
When I got home and phoned up the booking line I realised that it is their "Silver" accommodation in Brighton which is only one year old. This must be how the man made the mistake.
I was told to complain by letter and have just had a reply back. I had asked for compensation but all I got was a letter which has made me livid.
It said: "Although all telesales team are fully trained prior to taking up duties, it would appear from reading your account of the events that whoever processed your booking application did not, with hindsight, have full knowledge of the accommodation available here at Minehead... I can only once again conclude by conveying our apologies to you that your expectation was not met on this occasion. Butlins would not wish that any customer feels as you do, but as you declined the solutions offered giving us no opportunity to assist with the concerns highlighted at the time of your stay, I feel that apologies are all that I can offer in this instance."
The "solutions offered", I can only assume was/were the perfume spray.
My "expectations" of having a one year old appartment were only so because I had been promised that by their sales rep.
I paid nearly £500 for a three night stay for two adults and two children which I think is a lot for the dank little hut provided.
Can anyone tell me if it is worth pursuing this, on the basis that I was mis sold the holiday by the sales rep?
Do I have any legal rights in this instance?
Thankyou! | 
