Holiday in 4 weeks, Had letter.. NO POOL!

[Angry_Princess]

We booked for our party of 20 ages agowith Villa Service dot com, its a collection of 20 villas/houses with a swimming pool to share.

Recived a letter this morning ..

Due to an electrical proble we will ahve to escevate the garden areas surrounding the pool. This means the pool might be out of use during your stay.

We cannot give you a start or finish date of work yeat or the length of time it will take.

You have to options

1. take 20% discount

2. cancle and recive full refund.

Obvously we cant cancle as it is too short notice to accomodate 20 people and we have booked flights!

what a joke!

The pool is an essential as we have young children.
We have been told we can use the nearest pool which is half a mile away.

[Rich44]

can they not find you another villa nearby?

[susie-que]

20% reduction is a hefty sum - why not accept it in the hope that the pool IS available by the time you get there or towards the cost of getting to the nearby pool or to the beach which the kids will love just as much if not more.

Sometimes the pools at these properties arent as nice as you anticipate - relax, enjoy the holiday and spend the 20% on having an even nicer time.

[pmhread]

Try to negotiate it a little higher at least

[Angry_Princess]

Thanks for you suggestions guys!

Spoke to the guy in Spain and he said he thinks the pool will be ok by the time we get there, although he cant gurantee..

Just have to keep r fingers crossed hey.

Steph x