kuoni wont give back deposit and want to charge cancellation fee

[eyeballto]

i had a holiday booked to singapore then onto bali then lombok. i have received a call from kuoni saying they made a mistake with our transfers meaning we either have to take an extra days holiday or shorten the holiday by 1 day. either way on our return from lombok they are saying we have to stay at a hotel overnight to wait for the connection. i do not want an extra day because my partner and myself are self employed and we will lose m oney in lost wages and dont want to shorten b ecause we were only staying in lombok 3 days so not really worth being there for just 2 days..

they have given me the option of

1)doing what they say above
2)or just stay in singapore for 4 nights and cancel the rest of the holiday for £400 off the cost... considering the holiday was £3700 for 10 nights they are charging me £3300 for 4 nights in singapore...
3) or the last option is to cancel and i would lose my deposit and have to pay charges to the airline



im wanting to cancel but how can i be charged when the mistake in the booking is their own???


a pre-thasnks for any advice given lol

[old_andrew2007]

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