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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 18th June 2008, 19:00   #1 (permalink)
ukmark
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Posts: 2
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Default British Airways Flight Changes - Help!

Hi all,

I booked a flight nearly a month ago with BA and now my fiancee needs to change the dates because she has to attend an important work-related meeting and can't get out of it. Even now, the flight dates are 3 months away.

To change the dates, BA wants me to pay £125. The flights were £174 in total! This is simply staggering.

Has anyone had any success with getting BA to;
a) refund their flights in full or part
b) overlook any fees for change of date or name
c) refund their payment for a cancellation - not just the taxes...

What really f***s me off is that the £125 is split into 3 things;
1 - the difference in price between the seats we bought originally and the price now,
2 - additional taxes as the taxes applied to flights has changed since booking,
3 - an extra £30 additional surcharge per person to resend the e-ticket! £60 to send an email? Are you having a laugh?

I thought Ryanair were bad (site crashed mid-booking, didn't receive an email confirmation of booking, still charged us, wouldn't change anything without a cracking great fee), but BA are meant to be reputable and respected.

Appreciate any help anyone can offer.
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Old 18th June 2008, 21:27   #2 (permalink)
ukmark
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Default Re: British Airways Flight Changes - Help!

----
Update: doing my research, I found this helpful site; caa.co.uk/default.aspx?catid=306&pa getype=90&pageid=2266 which included a press release at the caa.co.uk/docs/306/Press%20Notice%20.pdf(PDF file) which appears to state that BA have agreed to refund the taxes, fees and charges less a £30 per person admin fee. Therefore, I shall argue, I want a refund of £114 (leaving them £60 in the pocket - lucky for some) as I am not flying, meaning they cannot charge me for a service I have not received / used and, as I am not flying, they are not liable to pay taxes on my behalf. I will feed back if I get any joy...
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