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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
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Old 2nd April 2008, 20:53   #1 (permalink)
Tom87
Basic Account Customer
Question Am I entitled to any compensation?

This happened to me last June. I'm not expecting to get any compensation any more as it was a long time ago (?), but it would be nice to know for future reference.

My route was: BA flight from Lyon - Heathrow, then train from Paddington - Exeter.

I had left myself 3 hours in between the times from my plane landing at Heathrow and my train departing Paddington - therefore plenty of time even if there was a bad delay.

But my flight delay was unprecedented, it was about 6 hours late. By the time I got to London, it was near midnight and the last train for the Westcountry had already left. I had booked my train ticket in advance online so my money for that was wasted. I slept for a few hours on the floor and on benches at Heathow, then I got across to Paddington on a succession of night buses and had to pay £70 for a new train ticket to Exeter at 5:17am (the first train of the day).

Luckily I was insured and the company kindly paid me my £70 back for the extra train ticket, but didn't pay anything for the highly inconvenient plane delay which caused the whole thing. To be fair to them, that was OK because on the policy the flight had to be 12 hours late for them to pay anything. But I would like to know if the airline should have to pay me any compensation for the severe inconvenience.

Now, the reason for the delay was that a gas main at Heathrow had burst, and the whole airport had had to be evacuated and all flights diverted, cancelled or delayed. Mine was the third option: delayed. BA refused to pay either for a hotel room or for general inconvenience or for my missed train, because they said the situation was not their fault, so there was absoutely nothing they could do. Is this true? Under the EU directive or any other rule, should they have done something to help me?
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Old 6th April 2008, 08:50   #2 (permalink)
Parkvale
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Default Re: Am I entitled to any compensation?

This might help you. Good luck. EU Delay Compensation
__________________
A person is only as big as the dream they dare to live.


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Its your money taken unlawfully from your account and you have a legal right to claim it back.
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Old 7th April 2008, 00:51   #3 (permalink)
Tom87
Basic Account Customer
Default Re: Am I entitled to any compensation?

Many thanks for the link, it looks helpful!
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Old 7th April 2008, 08:12   #4 (permalink)
Parkvale
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Default Re: Am I entitled to any compensation?

Pleasure.
__________________
A person is only as big as the dream they dare to live.


Good things come to he who waits


Its your money taken unlawfully from your account and you have a legal right to claim it back.
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