First Choice Changes AFTER we've paid!

[bluenile]

Can anyone offer me any advice...
We have just received a letter detailing a number of changes to the All Inclusive Holiday we booked at a Holiday Village in Cyprus.
It lists a number of things that aren't now available, for instance a Jacuzzi, a Man made beach, and 7 restaurants ON SITE for use of All-in clients (there are only 3 on site and 4 "off site" which we can have discount cards for - we're All-In why would we pay?) All of these things were advertising as facilitles avaibale when we booked the holiday - all of a sudden they're not??
Having looked on the website this morning - ALL these things are still being advertised!!!!!
I spoke to their customer service (someone senior (ie authorised to offer any kind of consolation) should be ringing me back - but I want to know exactly what to say to "nail them" Iinterestingly this customer servive woman dropped out that this was a NEW complex and that some things arent available yet when we go - May 14th - so does that mean these things werent available in the first place!?? Surely if thats the case they are advertising facilities that they fully know arent going to be available for customers yet! Isnt that fraud?
Our due date for full payment was 19th March. Letter was 'dated' 12th March rec'd today (29th!) We are going with 3 other families and they all rec'd their letters today! Funny how these letters have come out AFTER everyone was due to have paid.
Are we entitled to some sort of recompense? Or can First Choice at least have their asses kicked for this??
I understand that Holiday Companies cover themselves by saying that holidays are "subject to change" but it seems these are things they already knew about!
We don't want to cancel but we still have 7 weeks to go - what else could they change?
Any help gratefully rec'd.

[NailPost]

Do you still have the envelope the letter arrived in. On the back there is usually a "postmark" showing where and when the letter was sorted. This would help you track down where its been for two weeks.

Regarding the changes check the small print in the brochure, see what that says. Don't be put off by the company. Ask them o put whatever offer they are proposing in writing. Any guarantees that no more changes will be made should also be put in writing.

[Parkvale]

Have a look through First Choice's terms and conditions. Good luck.


https://www.firstchoice.co.uk/flight...sandconditions

[scaniaman]

They're all at it--Advertise what they know what the public will part with money for, collect money, then inform punters what they are getting. It may not help you just now, but report your complaint to the Civil Aviation Authority and the Advertising Standards Commission. The more complaints they get, the sooner they will act.

[Meldrew2]

Let's be practical - the brochure was printed ages ago - no doubt they intended to offer all the facilities listed, but things change, delays occur etc.

It's not deliberate. The hotel tells First Choice what they will have. First Choice print a brochure and build a web site. The hotel then amends their plans for whatever reason.

However, if the holiday turns out to be substantially inferior - claim.