pathetic customer service from "discount premium club" travel agent

[rkrishna]

a month back I received a marketing call from a travel agent called "Discount premium club" and they managed to convince me to sign up for a two year membership worth £89 by promising to offer huge discounts on holiday packages. after signing up, whenever I call up the customer service, it is always put on hold and nobody picks up the call. I was frustrated by their customer service. I wanted to book flight tickets from them, but they never respond promptly. once or twice luckily I got hold of one of their call centre people and they told me they will get back in an hour, but ignored it again. I even tried sending emails to cancel membership, all my emails and calls are ignored. Is there anything I can do to get back my money?

their address is

29, Harley St, London, W1G 9QR
Tel: 020 7612 4755
this telephone number is invalid and nobody replies to emails or phone calls.

[GlasweJen]

you've emailed, you've called, now it's time to write.

Keep the letter short and to the point, send it recorded delivery and ask for a response within a deadline - 28 days is usually seen as reasonable.

[tiglet]

Hate to tell you this, but hubby used to live on Harley Street a few years ago and he says it's a "virtual" office i.e. lots of different people use it as their trading address or hire parts of it on a short term basis.

If this is a fly-by-night company, you may well have some difficulty in tracking them down.


I would call your local TS.

[tiglet]

After googling them, you could try 0871 990 3585 and see if you do any better.

[AllisonP]

I disagree with you my friend.I think you have tried the wrong number to contact them.The customer services number is 0871 990 3585.Try this one and I am sure you will be satisfied.I have been a member with them for nearly 8 months now and during this short span I have booked 4 holidays with them for me and my family.Last week only I booked 2 nights accomodation with them in London and I was very happy with their selection of hotel.
My personal experience rather says you just tell them your need and the Club's team would make sure you are fully satisfied with the arrangements they make for you.I feel its worth paying £89 for getting a perfect solution to your holidaying needs for 2 years.After coming back from my London holiday this Monday only I introduced my brother-in-law and one of my friends to the club.

[rkrishna]

thanks for the reply. I know the number 0871 990 3585 to contact. I have dialled this number many times and I could get hold of their call centre people only very few times. most of the times I was put on hold for a long time and finally an auotmated voice tells me that everybody is busy and asks me to leave a message. you must be one among very few people satisfied by their service. pls let me know what time you contact them. they say the lines are open between 12pm to 8pm GMT, but unfortunately nobody picks up the phone and the any emails sent to enquiry@discountpremiumcl ub.co.uk bounce back. just last week I booked a flight ticket to India, but through a different travel agent, because I can't get these people to book a ticket for me in spite of paying for the membership. I was hoping to get a discount from them when I book the ticket, but now I think I have lost my money. I learnt a lesson from this experience and now onwards I have decided not to respond to any marketing calls regardless of whether they are genuine or not.

[rranjan]

My Friend even i am a member to the same club from 11 months. In 11 months time i had booked three diffrent holidays with them and i will say that i was not only satisfied but i was really happy with them coz the rate i got with them was very comptetive... As a personal suggestion what i would like to give you is that might be there must be some problem but try booking holidays with them once and i am sure that not only you will be satisfied but you will surely start having a good thinking about them.... I don't know about others but there are total of 5 friends member of that club and i have never recieved any complaints from them coz all 5 are being reffered by me...... It is really a good and a geniune company so far i have experienced..........

[CMedinburgh]

Interesting posts there from rranjan and allisonp

They are the only two posts that support the company under discussion, are the only posts these two new members have made, have similar grammar and even appear to have been created on the same PC!

Perhaps the poster(s) have some connection to the company itself?

[barracad]

Originally Posted by AllisonP

I have been a member with them for nearly 8 months now and during this short span I have booked 4 holidays with them for me and my family.

Originally Posted by rranjan

My Friend even i am a member to the same club from 11 months. In 11 months time i had booked three diffrent holidays with them and i will say that i was not only satisfied but i was really happy with them

Strange AllisonP if you've booked holidays for your family using your membership, then why does rranjan also need a membership? I only ask as your IP address shows you are both posting from the same PC, so one can only assume you are family members?

[10110001]

Originally Posted by barracad

I only ask as your IP address shows you are both posting from the same PC, so one can only assume you are family members?

Assuming the same IP address to be the same PC or internet connection account is urban myth. It only means they are connected to the Internet through the same ISP and can even be hundreds of miles apart.

A forum moderator cannot see the IP address of the actual PC, this never leaves the ISP or the users router.

[navsam]

Please Do Not Get Taken In By This Company. I Will Tell You Everything When I Have Time To Type This Up - But I've Just Registered Today And Want To Say Hi To Everyone!

[bouda666]

Hello everyone,

I had the same problem from the same company last week, I reached them yesterday trying to book a flight, I gave them all information about the flight and they told me that they'll call me back, I never received a call and always transferred to the answering machine. I had a doubt when I subscribed with them, I spent 30 minutes before I gave them my card details.

Today I called my bank to ask them for avoiding an other debit from Bill Buddy an account from AUSTRALIA.(Bizar)
My bank will send me a form for asking a refund, I hope it'll be fine.

[rabinstha]

Hi there!
Here is also same kind of problem. A couple of weeks ago I became a member of discount premium club and during their call they told me that they will send me my membership card but a week ago i just got some vouchers and some papers with their ads. The vouchers even do not include my name. I just wanted to know from them whether they send membership card or something like that or not but it has not become successfull. Their number is 08719903585 and the web address is Discount Premium Club and the contact email is enquiry@discountpremiumcl ub.co.uk. I called them but the phone was on hold for several minutes so left them with voice mail but no reply. I mailed them but the mail does not reach them, delivery notification failure arises. I visited thier website but i don't even have their membership id and password to get in. Now you tell me how do I believe them. I think i have lost my 89 + pound.
I don't know how can this things happen here? How do we know that they are not fraud?

[jashas]

Hi im completely new in this forum. Today i become a member with Discount Premium Club. Couple of hours later i read everyones comments here. When i called DPC to cancel my membership they said its impossible. They also mentioned that my conversation has been recorded and they will pass the tape onto their department for breach of contract. They are simply threatening me and blackmailing me that they have a tape recorded!!

How can they say im in breach of contract when i was not given or told about their procedure, terms and conditions, etc. I do not even hold any contractual documents, my payment is still pending!!

I have not even used their services. I just dont want to be a member of theirs. When i called up, a guy was talking to me in a sarcastic way as if i am some sort of an alien!! He was putting false allegations on me.

I need to know where i have to complain!! i called up my bank and was told to complete and send a visa dispute form. Has anyone got their money back yet?? please let me know.

There customer service is so bad! pathetic! ridiculous!! i just cant believe how they treated me within 24 hours of the membership. When i asked for one of their staffs details, his name etc. the guy was hesitating and asking me whether i will sue him.

I have spoken to 3 guys from DPC and note that all of them are asian, one said he is pakistani but on the other hand they have names such as Jordan, Sam, Michael, Louis!! that sounded a bit strange to me.

People please dont fall for their words, the way i did. I need to find out how i can, not just get my money back but take legal action against them!!

[tbern123]

According to companies house

Accounting Reference Date: 31/07
Last Accounts Made Up To: (NO ACCOUNTS FILED)
Next Accounts Due: 19/05/2008 OVERDUE

[Hobbie]

I've joined this club/company in the past through my work as "Benefits", and can categorically say it is genuine (In my experience at least) and was 99% of the time satisfied with them.

Although now I am not a member and haven't being so for sometime, but it was and still is used by the people I work for.