pathetic customer service from "discount premium club" travel agent

[jashas]

Hi thanks for everyones replies. I will be writing to my bank and also to Discount Premium Club to get my money back. If they dont get back to me then i will wtite to Trading Standards and also to watchdog. Will people whoever have gone through a bad time with them write in this forum so that i can refer Trading Standards and Watchdog here. Please get back. Thanx

[rudraksh_777]

Hi All,

I have also been duped heavily by the Discount Premium Club in India. I received a call from DPC, I found the offer very lucrative. However, I asked them whether I can register for the same after some days, they refused that the offer is limited. I enrolled for the membership, but when I read some of the reviews I called them up for getting my membership cancel led. But, as expected nobody responded. After the amount was deducted from my Credit Card, I wrote 10-15 mails to sales@discountpremiuimclu b.in , and I received the same reply from a girl called Payal, that we cannot cancel your membership at any cost, you will have to continue with it. When the guy came to my office to deliver the vouchers, I returned back the vouchers with a written application. He said your money would be refunded. After that I have been talking with the executives continuously since 10 days. Every time I call, they hang up the phone saying they will call me back. they have a refund policy on their site which says you will get a refund , if you return the voucher within 14 days. But, the executives say there is no such policy. The TLC marketing office here in India has vanished overnight. I just joined a job and I can;t bear a loss of Rs 5490 . Please help me and guide me.

[jashas]

Hi rudraksh 777,
I read your mail. I am based in U.K and was silly enough to be convinced by DPC to take thier membership worth £256 for a period of 5 years. They told me it inlcudes Hajj and Umrah packages etc.

I instructed a firm of solicitors to act on my behalf. My solicitors wrote a letter to them asking them to pay my money back within 14 days as i have the right to get a refund under the Consumer Protection Act. My solicitors sent it by special delivery and what they did was they opened the letter, soon as they saw its a warning from solicitors, they put the letter back into the envelope and changed the address on top of the envelope as if it never reached them! So childish and un professional as special delivery has a tracking system which proves that it has been delivered to the right place.

Anywayz I have also informed my credit card dept who has given them 30 days to return my monies else they will take the matter forward. I have to wait approx another 2 weeks.

Now the problem with TLC marketing is that they are a company who i assume is also dodgy and messes around with peoples monies the way DPC does. According to Companies House, TLC Marketing has a County Court Judgement (CCJ) against them.

I dont really know the law and legislation in India but thought i'd update everyone on my situation. I tried every other way to get them back, instructed solicitors, complained to my bank, made a complaint to WatchDog (emailed them), and also lodged a complaint with Trading Standards. Lets see what happens now. I hope i also get my money back as i have paid a very high amount.