Thomas Cook cancelled our holiday

roblee3 · 4th November 2007, 15:19

We have a holiday booked for 2 adults 3 children for Disney in Paris for 6 days over Christmas Day. Hioliday of a lifetime.

We agreed to pay the balance to TC by the 29th October and unfortunatley we called them a day late and they have canceleld the holiday without informing us. The said they treid to call an old mobile of mine but it went straight to answerphone so they left a message.

It was only when calling to pay the final amount that they informed us.

The outcome is that they have kept the £500 deposit + £534 extra paid and told us that we are not entitled to anything back and if we want to re-book we have to pay for the holiday again in full.

I do not know why they never called me at home or sent a letter to this effect prior to them taking it upon themselves to cancel OUR holiday. We were a day late to pay the final amount.

Does anyone know anything we can do as we are now without Christmas.

princess roxy · 16th November 2007, 11:21

did TC send any letters asking for the oustanding payment, or a letter saying what date it had to be payed by, ??? Roxy

roblee3 · 16th November 2007, 13:46

No letter was sent to me requesting the monies nor.

They sent me a receipt on the 15/16th October for the £500 I had just paid off which had a one liner saying the remainder was due by the end of September. Which had already gone.

That was the only letter I got from them and I have still not heard from them at all!

Lee

princess roxy · 16th November 2007, 19:59

what was your departure date for your holiday ??

roblee3 · 16th November 2007, 20:05

The departure date was 23rd December 'til 27th. Over Christmas at Dsisney.

princess roxy · 16th November 2007, 20:10

a leading travel company, has to give 3 balance reminders, by letter. the 3rd one has to be recorded delivery to make sure you receive the letter.and you are givn until 4 oclockon the date of final payment. and usually a phone call on the final day too. IF still no response they can cancel your holiday. but thomas cook s policy may differ

roblee3 · 16th November 2007, 20:15

I can be assured that they never sent any reminders, definately no recorded delivery and no phonecall. Only one call to an old mobile, so they say.

roblee3 · 16th November 2007, 20:28

Can I MSN you at all. Mine is my name above at hotmail . com.
It would be good as I can ask a couple of questions?

princess roxy · 16th November 2007, 20:35

this does not seem right,i will check tom cooks terms and conditions,, and let you know tomorrow. need some more info can you pm me with details. when was holiday booked ,was it booked in shop or over phone or internet,and if you dont mind, total cost of holiday and we will see what we can sort for you... Roxy

roblee3 · 16th November 2007, 20:39

I just have and I also have futher details of the holiday available to anyone who can help. Thank you very much Roxy for replying.

princess roxy · 16th November 2007, 21:12

Roblee have you received my pm ......ROXY

roblee3 · 17th November 2007, 00:56

No I never received it Roxy.

Not sure what has happened. Did you get mine?

Lee

princess roxy · 17th November 2007, 08:32

lee .my pm is at the bottom of your quote.and thank you for yours...Roxy

roblee3 · 17th November 2007, 11:25

I cant find it roxy?

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