Re: Easyjet-Child in Great Ormand St.refusing to refund It's unlikely that the national media will take an interest in this case; sad though it is for those concerned, similar things happen every day. Similarly, 'Watchdog' doesn't usually become involved in issues until they've had many complaints about the same company or circumstances. Local newspapers may run something, but have proportionately less clout than the nationals.
I think it unlikely that EasyJet will be swayed from the position outlined in their letter. This is nothing new for them. They have lots of experience of dealing with adverse publicity, and have gone from strength to strength despite it; even the regular demonstrations of their customer service being shown on 'Airline' do not seem to have damaged their business. Similarly, Ryanair seems to be growing in spite of not being able to spell Londonderry correctly, their lack of customer service or the appalling O'Leary creature's regular outbursts.
I fear that where EasyJet is concerned it's very much a case of caveat emptor.
Thankfully, four out of five children now recover from leukaemia, so the future isn't as black as it used to be even relatively recently.
There are a number of charities that will assist the families of seriously ill children in cases of genuine financial hardship; GOSH's PALS department will be able to provide advice on this.
My work brings me into contact with serious injury, illness and death regularly. I have to be able to look at cases dispassionately. I have considerable experience of dealing with cases of people taken ill abroad - if anyone thinks that insurance isn't necessary, imagine the costs involved if a child was taken ill overseas. |