Abound catalogue

[jol]

I have just made an order for a new camera, I think the price on the website is a miss print, but i have received an email saying that my order is confirmed, and my question is, can they up the price or refuse to send me the goods? any help would be greatly appreciated.

Rhys

[Bookworm]

Are you sure it's a misprint? Do you have the link?

At worst, they'll say to you that they ran out of stock. They can't up the price, no.

[jol]

Hi thanks for the quick reply, here is a link, i have gone for the 100 week option.

http://www.abound.co.uk/AboNet/shop/...refview=lister

Rhys

[dw190]

Originally Posted by jol

I have just made an order for a new camera, I think the price on the website is a miss print, but i have received an email saying that my order is confirmed, and my question is, can they up the price or refuse to send me the goods? any help would be greatly appreciated.

Rhys

Good Luck

I tried going through the order process and it just goes through as normal.

These places just process orders with robots and only notice an error like that if there is a rush on orders.

Don't be fobbed off with excuses. If they've taken your order and you have confirmation you & they have formed a contract.

[jol]

Originally Posted by dw190

Good Luck

I tried going through the order process and it just goes through as normal.

These places just process orders with robots and only notice an error like that if there is a rush on orders.

Don't be fobbed off with excuses. If they've taken your order and you have confirmation you & they have formed a contract.

Well this is the e-mail they sent me:
Thank you for the order that you have placed with abound. This is to confirm that the order has been received.


Your Order Receipt Confirmation Number is: *************
(Received 27/05/2006 14:47:43)

VH8422 Samsung Pro 815 Digital Camera Product Samsung Pro 815 Digital Camera Item Price: £317.70
Quantity: 1 Total Price: £317.70

Sub Total: £317.70
Delivery: £3.50
GRAND TOTAL: £321.20

Would you say that is enough to form a contract?

Rhys

[djweeble]

If anyone else is thinking of having a go try using one of these

The following discount codes may be used at Abound.co.uk

10% off your 1st order
Promotional Code: D6J4

20% on your next order
Promotional Code: JJ6A3

FREE Delivery on larger items
Promotional Code: F4EW

[Bookworm]

It forms a contract, yes. But all they have to say is that it's out of stock when they realise their mistake.

Keep us posted.

[installspark]

Have ordered one and got the following

Dear installspark
Thank you for your order.
YOUR REFERENCE NUMBER IS: ********

PLEASE QUOTE THIS WHEN SENDING AN EMAIL OR CONTACTING US BY PHONE.
Qty Cat. no. Description Option Delivery
1 VH8422 Samsung Digital Camera Delivery within 3 week
Thanks for your first order!
10% off your next order*

The order has been forwarded for processing.

When you shop with us again, all you have to do is place your order as an "existing customer" quoting the above reference number and give us your credit/debit card details.

Should you have any enquiries please contact us at enquiry@abound.co.uk.

Thanks for shopping with us

abound Internet Customer Services

They are now legally obliged to deliver the goods at the price stated as a contract now exists as they have debited my bank account by £321.20

[sequenci]

how much is it supposed to be?!

just so you know i bought a nintendo gamecube from tesco for about £20 when they got the online price wrong.. the honoured it!

[Bookworm]

Originally Posted by installspark

They are now legally obliged to deliver the goods at the price stated as a contract now exists as they have debited my bank account by £321.20

Not at all.

As previously stated, all they have to do is say that due to high demand, factory recall, pretty much whatever they want, they can no longer supply, have a refund, very sorry. It happens all the time with catalogues.

.

[dinghy]

Ok.. Don't know how I missed this before...

Originally Posted by jol

Well this is the e-mail they sent me:
Thank you for the order that you have placed with abound. This is to confirm that the order has been received.


Your Order Receipt Confirmation Number is: *************
(Received 27/05/2006 14:47:43)

VH8422 Samsung Pro 815 Digital Camera Product Samsung Pro 815 Digital Camera Item Price: £317.70
Quantity: 1 Total Price: £317.70

Sub Total: £317.70
Delivery: £3.50
GRAND TOTAL: £321.20

Would you say that is enough to form a contract?

Rhys

No... That is a confirmation of receipt of order... Not an acceptance of order... If you check their t&c's it will state when they are deemed to have accepted your order...

Originally Posted by installspark

Have ordered one and got the following

Dear installspark
Thank you for your order.
YOUR REFERENCE NUMBER IS: ********

PLEASE QUOTE THIS WHEN SENDING AN EMAIL OR CONTACTING US BY PHONE.
Qty Cat. no. Description Option Delivery
1 VH8422 Samsung Digital Camera Delivery within 3 week
Thanks for your first order!
10% off your next order*

The order has been forwarded for processing.

When you shop with us again, all you have to do is place your order as an "existing customer" quoting the above reference number and give us your credit/debit card details.

Should you have any enquiries please contact us at enquiry@abound.co.uk.

Thanks for shopping with us

abound Internet Customer Services

They are now legally obliged to deliver the goods at the price stated as a contract now exists as they have debited my bank account by £321.20

That certainly seems to suggest a binding contract...

Originally Posted by bookworm

Not at all.

As previously stated, all they have to do is say that due to high demand, factory recall, pretty much whatever they want, they can no longer supply, have a refund, very sorry. It happens all the time with catalogues.

This would depend entirely on what exactly is in the t&c's... I would imagine that if this was to occur then you could probably force them to honour the contract or pay damages if you have to pay extra elsewhere...
It's a classic example of offer & acceptance = contract...

[Bookworm]

Originally Posted by dinghy

This would depend entirely on what exactly is in the t&c's... I would imagine that if this was to occur then you could probably force them to honour the contract or pay damages if you have to pay extra elsewhere...
It's a classic example of offer & acceptance = contract...

In theory, yes... But in this instance, the 100 weeks price works out at very little difference of the price you can get it in the high street, less than 50 pounds in some cases (I did a wee bit of research on it).

Besides, all (aka Littlewoods, the GE Money of mail order) catalogues reserve the right not to fulfill orders in case of war, plague of locusts, tsunami in the Bolton area, etc...

.

[Bookworm]

Originally Posted by installspark

Have ordered one and got the following

Dear installspark
Thank you for your order.
YOUR REFERENCE NUMBER IS: ********

PLEASE QUOTE THIS WHEN SENDING AN EMAIL OR CONTACTING US BY PHONE.
Qty Cat. no. Description Option Delivery
1 VH8422 Samsung Digital Camera Delivery within 3 week
Thanks for your first order!
10% off your next order*

The order has been forwarded for processing.

When you shop with us again, all you have to do is place your order as an "existing customer" quoting the above reference number and give us your credit/debit card details.

Should you have any enquiries please contact us at enquiry@abound.co.uk.

Thanks for shopping with us

abound Internet Customer Services

They are now legally obliged to deliver the goods at the price stated as a contract now exists as they have debited my bank account by £321.20

I didn't spot this earlier, but I'm confused now... I thought the mistake was on the 100 weeks credit? the cash price was upwards of £500 when I looked...

[dinghy]

Looking at this again...

Firstly to clear up any confusion BW I presume from installsparks post that it was previously being advertised @ £317.70 for both 100 weeks terms & instant purchase whilst now it seems to only be the 100 weeks terms @ that price

Secondly... Anyone that pays £569 for that up front would have to be stupid ! Without too much searching I've found it for £383 (including P&P on cameras2u.com if you are interested...)

Their T&C's quite cleverly (these companies must eventually be catching on !) state

Originally Posted by abound Term 2

We will notify you by email as soon as possible to confirm receipt of your order and send you a further email to confirm your order details. Please note that neither email is acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.

and

Originally Posted by term 5

All items are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given where you have already paid for the goods.

Thus... installspark they could claim that they can no-longer source the camera and legally(ish) refund you the money... However it is possible that you could attempt to demonstrate this to be a sham and claim damages for breach of contract using term 5 although they would almost certainly be able to use term 2 to show there is no enforceable contract...

As I said above... The email that jol [edited] recieved is just a confirmation of receipt of order and is certainly not enforceable. Though (possibly) importantly they cannot, if they realise their error, take the full amount as you have offered only £317...

MOD: EASY ON THIS TYPE OF COMMENTS, PLEASE, THERE'S ABSOLUTELY NO NEED FOR THAT.

[installspark]

Originally Posted by dinghy

Firstly to clear up any confusion BW I presume from installsparks post that it was previously being advertised @ £317.70 for both 100 weeks terms & instant purchase whilst now it seems to only be the 100 weeks terms @ that price

The correct cash price is £569.00, however if you choose the 100 wks option you get the chance to pay by debit/credit card later in the checkout process at the 100 wks price. Furthermore of you use the 10% discount mentioned earlier on this thread the price comes down to £285.93 and you can get a further £50 off by using the cashback offer Samsung are running on this camera until the end of July.

Total effective price £235.93

Just waiting for them to refund £31.77 back to my card as they debited £321.20 inc delivery.

[dinghy]

Originally Posted by bookworm

MOD: EASY ON THIS TYPE OF COMMENTS, PLEASE, THERE'S ABSOLUTELY NO NEED FOR THAT.

I presume you're not into football then ?

The term you obviously found offensive is one which Spurs supporters (granted a supposedly jewish club) use to describe themselves and other Spurs supporters irregardless of race, colour or creed.

[Bookworm]

No, I'm not, neither are -presumably- quite a few other people on this forum, and I actually asked another mod for his opinion to see if it was me who was reading this as offensive, which I normally wouldn't. He saw it too.

To be honest, the football context does NOT make it any more acceptable. Subject closed.

[dinghy]

Originally Posted by Bookworm

To be honest, the football context does NOT make it any more acceptable. Subject closed.

I feel like a naughty schoolboy being chastised !

I'm sure that hundreds of thousands of Spurs supporters would disagree with you... Especially the 35000 that chant it every other Saturday in an attempt at taking the abusive power of the word away from the bigots and racists of the world, in the same way that hip-hop and rap-music has reclaimed the n-word and in the same way that we should reclaim the Union Jack and the St Georges Cross back from the thugs of the far right...

But I digress... I do not want to fall out with anyone on this board and I certainly did not have any intention of offending anyone...

In jol we trust
COYS

[installspark]

Just a quick update.

My order is showing as dipatched.

Abound have now removed the camera from the website as it is now showing as out of stock and are not accepting any new orders for it.

[jol]

Well i have just been told they cannot process the order as it is out of stock. Bit of a shame but there we go.

Rhys