Kath30 v HFC

kath30 · 3rd May 2006, 16:10

Hi there i bought a tv,video & DVD player from Currys but had to pay HFC back via direct debit - its all been cleared in May 2005 but the charges for late payments were horrific.
I have emailed them on customerservices@hfcbank. co.uk my Data Protection Act letter - i read that they don't charge £10 fee but have asked them to advise asap if they require this

3rd May 2006, 16:14

HFC Bank( Household Bank)
Customer Services
P.box 1526
Birmingham
b1 3pp

Good Luck, just follow the same procedure as normal!

Lou x

kath30 · 3rd May 2006, 16:21

thanks

blackstar500 · 4th May 2006, 02:48

I am hoping you have the account number if you do, you can go into any branch HFC( callled household BANK ) and use style to ask them to print your account statement for u

kath30 · 4th May 2006, 11:31

Hi there i do have an account number thankfully i got it from old direct debit which was set up on my account so i have emailed them now to request the information i am not sure there is a HFC household bank in Scotland i live in Arbroath

kath30 · 12th May 2006, 10:38

I have now got my full statements and HFC are due me £135 first letter sent today so will update in 14 days.

The covering letter states;
'Although many of our stystems are automated, a 'manual intervention' by HFC staff may be required in a variety of situations including, account opening, dealing with correspondence or telephone calls and from time to time during account administration.

kath30 · 12th May 2006, 10:40

Mods - how do i change my title to Kath30 v HFC ??

12th May 2006, 10:54

I will do it for you Lou x

Done!

kath30 · 31st May 2006, 10:41

14 days were up on 29th May and no reponse have sent LBA today the clock is ticking.............

kath30 · 2nd June 2006, 10:45

Total amount due is £85 request for repayment sent today

kath30 · 2nd June 2006, 10:49

posted above in error not £85 but £135

kath30 · 13th June 2006, 12:05

letter from HFC saying they believe fees are fair and reasonable and will not refund anything - LBA sent off today

traisi · 6th July 2006, 00:35

Kath
This letter sounds like the one I received today - have you heard anything else from them since your LBA?
Traisi

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.