Sem vs Beneficial Finance

[Sem]

Hi

i am about to send my Data Protection Act letter to Beneficial Finance but i'm not sure on the address

is it

Beneficial Finance
North Street Winkfield
Windsor Berkshire
SL4 4TD

or

Beneficial Finance
P.O Box 1521
Birmingham
B1 3PS

Thanks

[mummyemma]

I sent it to the second address the PO box one and got a reply within one week with all my statements and the money back to

Emma

[Sem]

thanks for the help

ill post the Data Protection Act letter today but i got another problem
i received my original credit agreement today and in the smallest ink there is a box with payment insurance ticked

now i know for a fact i NEVER agreed to that
i NEVER take insurance out on credit or mobile phones or what ever

what are my rights on this?

i calculate they have take around £1080 over the years

thanks

[mummyemma]

Hi

Im not sure about the insurance but i know somewhere on the borads there is a post about it

sorry not much help but good luck

Emma

[Sem]

Hi

i am fighting HFC/Beneficial on 2 fronts

first is for a refund of Charges and the other is for miss-sold PPI

thanks to a template from robert_harper_2000 ive made this letter

COMPLAINT

Dear Sir or Madam,

Account Number: xxxxxx

I took out a loan with you for £xxxx on xx/xx/xx When I took it out, I signed up for Credit Protection Insurance

I work part time and therefore will not be eligible for any payments from the Credit Protection Insurance if I cannot get work or am sick. My situation was known to the person who sold me the loan, however he did not point out that the insurance was virtually useless to me so I think that I have been miss-sold the insurance.

I have been advised that I should be able to cancel the Credit Protection Insurance contract at any time and receive a full refund of the premium that I have paid.

And in view of the way I was miss-sold the insurance, I would like to ask for a full refund of the whole premium currently £xxxx

I would appreciate a reply to this letter within fourteen days. If you reject this complaint, I would be grateful if you could explain whether you provide an internal appeals process. If you do not, please supply me with a final response letter, so that I can take up the matter with the Financial Ombudsman Service.



Yours faithfully,

does this letter sound ok?

thanks

[Sem]

the time is up on the lba and I'm about to start a claim but i'm not sure on which name and which address i should serve proceedings to

when i first signed up for the loan they where called HFC Bank but now i get statements from Beneficial Finance

which name do i put and what address do i serve to?

thanks

[Sem]

--

[Sem]

Hi

filed a claim against Beneficial for the admin fees and it was served on the 18th of Oct and the 14 days for them to respond is up tomorrow and i haven't heard a single thing from them
in all the other threads Ive read normaly people would have received a letter from Clare Plummer or someone

i served the claim against the registered Beneficial office that appears on my statements

Beneficial Finance
North Street Winkfield
Windsor Berkshire
SL4 4TD

was that the corret address?

thanks

[Cheiro]

Hello all!
I am new to this forum, and came accross it whilst searching the net for other consumers like me who are sick of being taken advantage of by their banks...
I, like many here, initially came into business with Beneficial Finance about 5 years ago when buying a laptop at PC World. It was the biggest mistake of my life.
I am still with them, stupidly having accepted numerous offers for loan extensions over the years, at ridiculous rates of interest. However, my first loan with them was finally settled 6 months ago now. I was working full time until then, and so the insurance was apparently valid - however, on several occasions I stated that I didn't want the extra PPI, but was told it was compulsory as I was a 'high risk' customer.
I would, though, like to know exactly what rights I have enabling me to claim back fees etc from them for that first loan???
I am in the process of paying back my second loan with them, at only half my agreed monthly payments due to a drastic change in circumstances. I believe I am still paying PPI for this one too, despite the fact I am only able to work part time now. In truth, while this second loan continues, I would REALLY like to keep them off my back (they've absolutely plagued me and my family with phone calls). Would I be able to take action on re-claiming fees etc on this second loan after the loan has finished?

Many thanks to any who can take the time to help me out here!

[hellhasnofury]

Originally Posted by Cheiro

Hello all!
I am new to this forum, and came accross it whilst searching the net for other consumers like me who are sick of being taken advantage of by their banks...
I, like many here, initially came into business with Beneficial Finance about 5 years ago when buying a laptop at PC World. It was the biggest mistake of my life.
I am still with them, stupidly having accepted numerous offers for loan extensions over the years, at ridiculous rates of interest. However, my first loan with them was finally settled 6 months ago now. I was working full time until then, and so the insurance was apparently valid - however, on several occasions I stated that I didn't want the extra PPI, but was told it was compulsory as I was a 'high risk' customer.
I would, though, like to know exactly what rights I have enabling me to claim back fees etc from them for that first loan???
I am in the process of paying back my second loan with them, at only half my agreed monthly payments due to a drastic change in circumstances. I believe I am still paying PPI for this one too, despite the fact I am only able to work part time now. In truth, while this second loan continues, I would REALLY like to keep them off my back (they've absolutely plagued me and my family with phone calls). Would I be able to take action on re-claiming fees etc on this second loan after the loan has finished?

Many thanks to any who can take the time to help me out here!

Hello Cherio
You need to look at the ppi section on this website, it is on the first page. Read the different posts and get information from other peoples experiences, get the condifence for the battle that will start with your first letter. They are just like the bank charges, they will never admit to it, but who cares as long as you get what is rightfully yours

Just start a new thread for advise and information relating to the mis-selling and claiming of the dreadful ppi.

Regardless of whether you are paying only a percentage of the ? loan/debt, you are still within your legal rights to reclaim it back plus the interest Just remember there are more ways to skin a cat (yuk) Good things come to those that wait.

I will keep a lookout for your over on the ppi section

[Scooby_Doo2]

Originally Posted by Cheiro

Hello all!
I am new to this forum, and came accross it whilst searching the net for other consumers like me who are sick of being taken advantage of by their banks...
I, like many here, initially came into business with Beneficial Finance about 5 years ago when buying a laptop at PC World. It was the biggest mistake of my life.
I am still with them, stupidly having accepted numerous offers for loan extensions over the years, at ridiculous rates of interest. However, my first loan with them was finally settled 6 months ago now. I was working full time until then, and so the insurance was apparently valid - however, on several occasions I stated that I didn't want the extra PPI, but was told it was compulsory as I was a 'high risk' customer.
I would, though, like to know exactly what rights I have enabling me to claim back fees etc from them for that first loan???
I am in the process of paying back my second loan with them, at only half my agreed monthly payments due to a drastic change in circumstances. I believe I am still paying PPI for this one too, despite the fact I am only able to work part time now. In truth, while this second loan continues, I would REALLY like to keep them off my back (they've absolutely plagued me and my family with phone calls). Would I be able to take action on re-claiming fees etc on this second loan after the loan has finished?

Many thanks to any who can take the time to help me out here!

Hi Cheiro

PPI is entirely optional with Beneficial Finance. If anyone told you it was compulsory, I am afraid they lied to you. I used to work for Beneficial and this practice is not uncommon.

Unfortunately, Beneficial Finance (which is a trading name of HFC Bank Ltd, which in turn is a division of HSBC) is a highly incentivised sales force. They were targetted to sell PPI to 85% or more of their customers. High pressure + big incentives = non-compliant sales practices.

Beneficial Finance is regulated by the Financial Services Authority (FSA). One of their statutory objectives is to provide adequate protection and redress for consumers and they do this through the Financial Ombudsman Service (FOS).

In the first instance, you should make a "Subject Access Request" for all the information they hold about you. You will need to send them a cheque for £10 for this. In particular, you want a copy of the branch file that shows how they established that the PPI policy was suitable for you.

Then you should make a formal complaint to the bank. If they are unable to resolve your complaint within 8 weeks (by refunding your PPI), you have the right to take your complaint to the FOS for adjudication.

Insisting that a policy is compulsory when it is not, is technically a fraudulent claim. Proving that will be the hard bit.

If you make a fresh post in the PPI or HFC Household section, I'll do whatever I can to help.

Good luck!

[Cheiro]

Many Thanks Scooby and hellhasnofury!
It's good to know such a support network exists. I'll go over to find these PPI/HFC threads, and go from there. Am I correct in thinking i'm also entitled to claim back penalty fees for late payments??

[manecas]

hello dear friends i have a loan with beneficial finance, wend i signed the agreement they tel me that wend take the insurance protection i will receive a £500 cash back but until today and after one year and a few months nothing anyone have passed for a similar situation or iam the only one with this privilege?

[Scooby_Doo2]

Originally Posted by Cheiro

Many Thanks Scooby and hellhasnofury!
It's good to know such a support network exists. I'll go over to find these PPI/HFC threads, and go from there. Am I correct in thinking i'm also entitled to claim back penalty fees for late payments??

Yes, but treat the PPI and charges separately.

You can address them on the same letter, but treat them as two different complaints. Charges are being contested over their legality and as yet, no bank wants to be the first to go to court.

PPI is being contested as it has often been miss-sold. The legality of the cost of PPI is not however in question. Whether the policy was appropriate for you and whether you were given all the information about it (including costs) in order to make an informed choice, is another question.

[Scooby_Doo2]

Originally Posted by manecas

hello dear friends i have a loan with beneficial finance, wend i signed the agreement they tel me that wend take the insurance protection i will receive a £500 cash back but until today and after one year and a few months nothing anyone have passed for a similar situation or iam the only one with this privilege?

This is a new tactic I've never heard of.

Review your loan documentation and see if this cash back offer is detailed in there. I doubt you'll find anything to be honest.

If there isn't, you should make a formal complaint to the branch where you took the loan - maybe go back and see the Branch Manager or Customer Account Manager who sold you the loan and the PPI.

Again, if they have made a false claim about a policy, they are in breach of the FSA's Principles for Businesses along with about every rule in the book.

Use their complaints process and then take your complaint to the Financial Ombudsman Service if you are still not happy. You could even consider making a complaint to your local Trading Standards Office. HFC Bank are regulated by the Office of Fair Trading as well as the Financial Services Authority. It is the OFT who actually issue HFC with their Consumer Credit Licence which enables them to lend money.

If you need anything else, start a new thread as we've kind of hijacked someone elses :o



Hope this helps.

[manecas]

Originally Posted by Scooby_Doo2

This is a new tactic I've never heard of.

Review your loan documentation and see if this cash back offer is detailed in there. I doubt you'll find anything to be honest.

If there isn't, you should make a formal complaint to the branch where you took the loan - maybe go back and see the Branch Manager or Customer Account Manager who sold you the loan and the PPI.

Again, if they have made a false claim about a policy, they are in breach of the FSA's Principles for Businesses along with about every rule in the book.

Use their complaints process and then take your complaint to the Financial Ombudsman Service if you are still not happy. You could even consider making a complaint to your local Trading Standards Office. HFC Bank are regulated by the Office of Fair Trading as well as the Financial Services Authority. It is the OFT who actually issue HFC with their Consumer Credit Licence which enables them to lend money.

If you need anything else, start a new thread as we've kind of hijacked someone elses :o



Hope this helps.

oi scooby thanks for the add
i just not have started the thread because i'm waiting for my loan documents who i have passed to one brocker(shark)who promise me to found a better deal for me with b.finance i have complained to the onbudsman about that shark to receive my docs back but i promise you a soon as i have them back i start the thread thanks anyway
manecas