Hiya,
Ive received a letter today stating that they have fully investigated the matters raised & the default charges are payable if customers do not make the minimum required payment by the payment due date, if they exceed their credit limit or if a payment to their credit card is returned unpaid.
It then says that the amount of these charges, and the circumstances, in which they are applied, is set out clearly in HFC Bank Ltd's credit card agreements. & that they believe that their charges to their customers are fair & resonable.
It then says that the OFT has recently published the findings from its enquiry into default charges on credit cards. HFC bank has carefully considered the OFT's publication and does not accept its findings. Then they go on to say that the OFT's investigation has led to a change of market practices & they have decided due to commercial reasons & in the interests of customers, to reduce their credit card default charges that have already been applied. They then say that they regret that they are not prepared to make any refund on default bank charges or provide any compensation payments. etc etc etc...
So what should I do now? Is it best to send the letter before action or not? As they said they arent paying anything as to what us 'customers' have paid in charges!
If you could help me on this one i'd appreciate it
Take care
Arie xxx
Arie vs Marbles £300 accepted 
