Halifax Credit Card ***SETTLED IN FULL***

[maddyrose1664]

I asked for statements for both mine and husbands credit card accounts back in March and they still haven't sent them. In fact I haven't heard anything, despite sending them 2 reminders!

Has anyone got any advice on what to do next? I can't ring them because I am really behind with my payments and when I ring I get transferred straight to "Retail Bank Collections"! I have arranged a payment plan through the CCCS but haven't had a reply yet.

[Mariana]

Hi - I have had an instant reply from AmandaBasden@halifax.co.u k when I emailed her my requested. Try that ..

[essjaydee]

They have 40 days in which to supply this, so are the 40 days up yet? If so then you can go to the Library section and send template 3 which is notification of you taking action against them for not complying with this.

Unless you sent it recorded delivery though they could turn around and say they never received it in the first place, which of course is very hard for you to disprove.

With the Data Protection Act its best to just keep hassling them about it. But as i said it is the law that they have to supply it within 40 days.

[maddyrose1664]

Thanks for your replies. Indeed the 40 days have long gone. Will find the template and report the miserable sods. Will try emailing Amanda too.

Cheers.

[maddyrose1664]

The statements for my account finally arrived today after 7 weeks! I can't wait to pay these idiots off and never have to deal with them again. They did kindly waive the £10 as I had been waiting so long - how generous! Will add up what they owe me tonight! Can't wait.

[maddyrose1664]

Added them up to a grand total of £580.00. Hmmm...could do with some new clothes....

[maddyrose1664]

They haven't paid up so goign to start MCOL now. Just one problem though, the address is in Scotland so can't proceed with MCOL. Does anyone have an alternative address for them please?

[thewifeandI]

Use
Halifax plc
Trinity Road
Halifax
HX1 2UJ

[sanny blacks]

its not so much as a reply its more im in a simular situation as yorself.i have too fell behind with my payments ive written to them three times now with my proposal of payment via ccs and ,they are going out of ther way to ignore me even though they are procesing my propossal of payment they swiped £415 from my account with out telling me leaving me really short on my morgage that month be very beware of them they are very disshonest, and send all your letters recorded delivery.ive been waiting 2months for them 2 acnowledge my payment plan.

[tamarlmb]

I applied for a refund of charges from both Halifax and Sainsburys. Funnily enough received nearly identical letters declining my request for a refund for £600+ on each (as calculated by tediously going through 6 years of statements) signed by the same person in the Customer Services Department at both companies! The letters state that as I have "signed the Terms and Conditions of Use and agreed to abide by these terms, as a result they are unable to consider any request to refund any of the charges applied to my account".

Has anyone else received similar letters and what should I do now?

[jonni2bad]

Originally Posted by tamarlmb

.....and what should I do now?

Post this into your own thread in this forum, then we can advise you and follow your progress.

[maddyrose1664]

Halifax have just settled in full - again!! Woohoo!! Now for hubby's visa card!

[jonni2bad]

CONGRATULATIONS