Tinkerbelle vs Halifax -I won

[Tinkerbelle]

Managed to locate most of my statements, but there were a couple missing. I chose not to have paper statements, and Halifax had "renewed" my online account so that some of my online statements have been archived.

Called them today, and said "Hi, I am trying to sort out how much I have paid in rent and when, but I have misplaced some of my statements. Would it be possible at all for you to send me those that are missing? Is that something you’d be able to do?"

"Sure! No problem. Which ones do you need?" After advising the very nice young lady of the statements that I needed, she suggested that she sent me all the statements for a set period that covered all the missing ones, as it would cost £5 for each request otherwise. She said that I should give it 24hours before they are uploaded to my online banking. Come to think of it – it’s not costing them postage and paper – so they’re a bit cheeky charging me fiver aren’t they? Anyway, that’s not really an issue.

I’m looking forward to viewing these statements. From the statements that I have so far (only about 4 are missing) I have calculated that they have taken £627.00 in the last 3 years.

Also, I wanted to gauge your opinions on my approach with the Bank. Once I have everything in hand and sent them my request for a refund giving x days, I only intend to establish that are in receipt of my letter. I do not intend to chase them up for a response within the designated timeframe that I have given in my letter or pussy foot around them. After all - they certainly don't when they are chasing you!. Is this a good idea.

Will keep you all updated on progress.

[jonni2bad]

I would say you have the correct plan...

If you know they have received it, then just stick rigidly to your timeframe for further action.

If you send your letters by recorded delivery (or if you are feeling flush then use special delivery) then you will probably get the online tracking to show you they have been delivered.

If you give them an inch.... well, you know the rest.

[Tinkerbelle]

Although promised by Halifax on Sunday 9th April 2006 that statements would be uploaded to my online account within 24 hours - there's still nowt.

They've taken £5.00 out my account though! No doubt for "processing".

Maybe they are planning on "posting" them instead.

Will keep ya'll posted

Wished the smilies on this site worked *pout*

[hwild]

That doesn't surprise me in the slightest. Its typical of them from what i'v read.
I sent my Data Protection Act letter on the 3rd and i'v not heard anything yet. I'm going to keep pestering them by e-mail.

[Tinkerbelle]

Still nothing! I called on Saturday and was told to give it until the end of the week. Lady also said that the statements would be posted.

Wish they'd hurry up!

[hwild]

Yep i haven't heard anything either - its so frustrating isn't it!

[jonni2bad]

They went the distance with me too - 37 days!!!

Still, a very nice read - found another £800 I didn't know about. So it could all be worth the wait....

[Tinkerbelle]

Right then!!

Statements received yesterday. Although I asked them to send me statements from the beginning of June - they sent me from the beginning of July.

However, there is only one weeks worth of transactions that are missing but I can't be bothered to go and chase them up for it and wait another week.

So Prelim letter drafted and waiting to post to local branch!

[Tinkerbelle]

Edit - Post Deleted

[Tinkerbelle]

Preliminary Request for Payment Letter sent to Local Branch and Kenneth Graham in Leeds on Monday 24th April 2006.

I hope they respond ....

[sgt_bilko]

Good Luck Tinkers

[Tinkerbelle]

Bog standard letter received from Jane Pollitt in Leeds. Offering 150.00 in full and final settlement.

ha ha ha ha - they are so funny these people What do they think this is? A game show????

[jonni2bad]

I hear they are in negotiations with Noel Edmonds, so the bank can phone him and ask...

Deal or No Deal?

To save time, we will have some little placards made up.....

NO DEAL !

[Tinkerbelle]

Sod off letter sent 1st class recorded delivery today to Mizz Pollitt.

Basically said your offer of £150 in full and final settelment is declined. Please send me the full amount by xxx date otherwise I'll see your sorry butts in court. I mean they didn't even have the decency to offer me half!!

Wrote in there that they should work within my timeframe - as I definitely would be - but then I deleted that bit...no point being "xtra" cheeky eh!!

Will keep you all updated as usual

[brecken]

go on tink, give em what for, my letter for offer also came fron miss pollitt, she must be getting sick of the rejection by now god bless her cotton socks.

[Tinkerbelle]

hahaha I bet she can't wait to book her Summer Holidays!! I hope she'll be able to wind down enough to enjoy it

[brecken]

we could all join her when we get OUR money.
It would be just like the thing I would bump into her in some far off place, because thats what type of luck I have.

[Tinkerbelle]

Received another letter today. It was dated 2nd May and was from a Damian Robertshaw this time. Customer Relations Manager. Maybe Mizz Pollitt has gone off with stress perhaps?