Settled at 2nd Offer **SETTLED**

[deepa1980]

Hi

Please can i get some help and Advise.

I sent off my first letter, requesting refund of charges, which total up to £772.80 .
I recieved a standard letter yesterday saying, that it is my responsibility to manage my account and as a gesture of goodwill they will only offer me £193.00 as a full and final settlement.

I dont want to accept this a full and final. Can i write to them saying i will accept this as a partial payment and im stll going to court for the rest unless, they give me a better offer.

I need some help writing letters as im so useless. please can someone send me a drafted letter they have sent or help me write one.

Please Please help, as im getting very worried now.

Many Thanks.

[Angi]

Hiya

I wrote something like this (copy & paste & fill in the your details)

Dear Sir/Madam,

ACCOUNT ROLL NUMBERS:

Your Reference:

In response to your letter offering £xxx as a goodwill gesture - your offer is accepted only as a partial repayment of the outstanding balance and I do not recognise it as a full and final settlement.

Although I appreciate your offer, I would like to notify you that my request was for £xxx, and should a positive response not be received by XX/XX/XXXX, then I shall have no option but to (**file a court action against you / submit a Letter Before Action).



I hope this matter can be resolved amicably and swiftly.
Yours sincerely,


(** delete according to where your claim is at)


Hope that helps

Good Luck with Your Claims

Angi x

[deepa1980]

Thanks Angi

It sounds good.
I will send this letter today. The 14 days will be up on 5th September, should i send the LBA on this date...or should i wait to hear a response from them first??

[crashbandicoot]

Hi Deepa,

There is a letter template in the Library for this:

http://www.consumeractiongroup.co.uk...ent-offer.html

Also don't forget to familiarise yourself with the FAQs as it will help you to understand the process better.

Hope this helps...

P.S. Stick to your own timetable in terms of the letters you need to send out - you don't need to wait for them to respond as each letter sets out the time they have been given by you in which to make contact. If the 14 days are up on the 5th, send the LBA then.

[deepa1980]

Thanks Guys the advise and help is appriciated.

I will sent my a letter today accepting part payment and let them know i am still pursuing for the full amount.

I will also sent my LBA on the 5th....

Im getting nervous and excited at the same time...does anyone else feel like this???

[Angi]

Originally Posted by deepa1980

Thanks Guys the advise and help is appriciated.

I will sent my a letter today accepting part payment and let them know i am still pursuing for the full amount.

I will also sent my LBA on the 5th....

Im getting nervous and excited at the same time...does anyone else feel like this???

Ohhh Yeah, but not as nervous as the banks are getting lol

You will be fine

Good Luck with Your Claims

Angi x

[Clarky]

Hi there deepa1980,

I got my first offer yesterday of £168.....they owe me £2200!!! God knows how they are coming to these offers?? Mine isnt even 10%!!
Well Im due to send my LBA the same day as you, not gonna bother with the letter thanking them for the offer as I will just insert it in my LBA.

Ill keep watching your thread with interest seeing as though we're about the same stage! Good luck although I doubt you need it!

Clark xx

[deepa1980]

Thanks Clark

I will keep posted as to what is happening with my claim...it would be interseting to see how they respond to the each of us.

Ang...i hope they are getting nervous...they should as they wernt nervous when they take our money....

[pford]

Good luck with your claim you will get your money back in the end it’s just a waiting game for the banks to see if you will back down. I never did went all the way to issue of court papers, 7 days after they acknowledged the claim they paid out. That was yesterday

[deepa1980]

Hi Guys, ive had my second offer of £578.00 out of £777.00, im only accepting this because i dont have time to do this anymore as i am going abroad for a few months, due to health issues.

Thanks everyone who has helped me so far, i couldnt have done it without you.

One last help can someone help me write a letter to them accepting this amount???

I will be donating some to this forum...as it is great.

Thanks

[callumsgran]

Did they not send you a letter? if not just write saying thank you for the offer of £*** on the **th september which i gratefully accept. please issue me with a cheque forthwith or credit bank account no ********

I'm sorry you are unable to complete your full claim deepa, but good luck to you on your travels, take care!

[lisa1977]

They offered me a full refund after just 1 letter sent to them. They have said they can only put the ££ onto my credit card account & as there is no outstanding balance they can then transfer it to my bank account..long way round but we'll get there..

Hope you get well soon Depa