Halifax not playing ball

[Visco]

Hi guys,

Just a quick one you might be able to help me with. I submitted a claim to the Halifax and included the offending statements. I've since received a letter saying to the effect of "but we still think the charges are fair" and they included a generic pamphlet about how to complain to the Halifax.

Can anyone advise my next move please? Do I need to be more explicit and quote the famous test case made by Dunlop in my next letter?

Any help would be great,

Thanks.

[maroondevo52]

Hi,Visco.

Was this the first letter you have sent them, if so when did you send it?

Regards.

Scott.

[Boobaby]

Originally Posted by Visco

Hi guys,

Just a quick one you might be able to help me with. I submitted a claim to the Halifax and included the offending statements. I've since received a letter saying to the effect of "but we still think the charges are fair" and they included a generic pamphlet about how to complain to the Halifax.

Can anyone advise my next move please? Do I need to be more explicit and quote the famous test case made by Dunlop in my next letter?

Any help would be great,

Thanks.

Hi there
Firstly you need to read the FAQ's see link below. Then you need to follow the process.
1. Initial letter asking for money back attach a schedule of charges (spreadsheet) - see templates library then allow 16 days (2 days for them to recieve it) send recorded delivery.
2. Letter before action which is basically a reminder that they haven't complied and you will now be looking at taking action trough the Courts then allow 16 days again (as above)
3. Complete MCOL (money claim on line) or N1 and submit at Local Court.

Hope this helps

Boo x