a little EXTRA EXTRA help please.......

hi would be grateful to anyone here that can maybe guide me on my next step..... think I may have messed up !!
Very briefly my situation is, halifax owe me £3,200, I have had offer of goodwill this I refused telling them by letter that I WANT A REPLY within 7 days.

after a telephone call to them I was offered £2,500 this was yesterday they said that was the last offer, i made a very very clear point to advisor(this being someone named sarah) that i was now going ahead with court proceedings. I was told "that is ok and will be sending you details of our final offer to you" which she again stated £2,500.

I feel real uneasy at the moment about my claim, I will just mention also that i actually stated I would settle for £3,000, but still no joy!
Have I gone about it all the wrong way? Think I need reassuring, or maybe just some good advice.

thankful to anyone able to reply!

[Dogspods]

Don't worry, similar thing happened to me, phone call from the Halifax offering £500, I verbally refused as it was under a quarter of my claim. I received quite a snotty letter saying that the offer was final and they would defend any claim. I thought I'd messed up big time, but was advised to stick to the original time line and follow the steps. It worked, 3 days after acknowledging my claim the Halifax settled in full.

So, stick with your time line and follow all the steps, it's nervy I know but well worth it in the end.

thanks dogspods for giving me some guidance with my claim. "So the only way is up" from here, just getting my head around next step!!
small claims it is!!!! knowing my luck I will be first to take HALIFAX all the way and lose.....hope not

thanks
ed/b

[sea-sidelady]

Hiya ed/b

Have you had a think about which way you are going. N1 or mcol?

Have a read of this.

http://www.consumeractiongroup.co.uk...tml#post614610

Any worries just shout.