Mechs and Mother (deceased) V halifax please help - Page 2

jonni2bad · 14th June 2006, 14:53

Good question - I need to take further advice on that, let me get back to you.

mechs · 15th June 2006, 01:04

Ta Jonni

Bookworm · 15th June 2006, 17:46

They have a duty of care and a fiduciary relation to you. IMO, that covers the whole relationship, not just the financial side. They have failed rather spectacularly in this instance.

I would suggest that you hit them with an N1 for both non-compliance and estimated costs, after all, you know that your estimate is not that far out, one way or another. Furthermore, once they comply with Subject Access Request correctly, you can then alter your numbers on claims form. It will cost £35 to alter your form, but you should be able to get that back from the bank, as it is THEIR f***-up that caused the mistake.

I have a copy of the one I had drafted for B/Card, I can send it to you for reference if you want.

mechs · 15th June 2006, 18:21

Thank you and yes please Bookworm, that would be very much appreciated.

mechs

mechs · 23rd June 2006, 13:29

Just an update they sent a letter today stateing I refused their kind offer ........so I just had to put them right this is what i am thinking of sending back any thoughts would be great

Dear Kim Hollyoak

Your reference xxxxxxxxxx
Thankyou for your letter dated 22/6/06

I would like to point out a few discrepences in your letter.

1/ you state "As a gesture of goodwill I offered to refund six months worth of charges to your account, which you refused to accept"

I respectfully ask you to reread this email as if you look it states and I quote from the afore mentioned email

"I respectfully decline your offer of £200.00 in full and final settlement of my 'complaint' regarding bank charges until I have received the full disclosure I have requested. Of course, if you wish to send a cheque in the name of Alan Griffiths for the sum of £200.00 as partial payment then that will be acceptable."

2/ I respectfully remind you also that my mother died 2 years ago .....which you have already been informed of and have had a copy of her death certificate.

3/ This account was closed in 2002 so you cannot refund the money into it

4/ My request for my Subject Acess Request under The Data Protection Act has still not been resolved and the 40 days allowed for you to comply RAN out on the 6th June, regarding the same Data Protection Act request you have repeatedly blocked my attempt to gain access to it, by giving me partial disclosures and sending me print outs and statements that have the same account number and yet do not correspond with each other, as has been previously stated to you, yet you still wont comply, I have also asked you for a copy of the original agreement I signed with you when opening my account ...again you have declined to supply it.

As a gesture of goodwill I will give you a further 7 days to comply otherwise I will report you to the Information Commissioner, the Office of Fair Trading and take out a Court action to make you comply.

mechs · 23rd June 2006, 17:21

I corrected my spelling mistakes and have sent it .......but before I did I phoned them, to get the email addy for this person, someone else said I can deal with it I heard a click as I was speaking to this woman ......hahummmmm I thought shes recording this so I kept my cool and made a point of telling her about my Data Protection Act request, then after I asked her for a record of the conversation ...her reply was we dont record the conversations .and this one has not been recorded, I bet it hasnt

thewifeandI · 23rd June 2006, 18:10

Quote:

Originally Posted by mechs

I corrected my spelling mistakes and have sent it .......but before I did I phoned them, to get the email addy for this person, someone else said I can deal with it I heard a click as I was speaking to this woman ......hahummmmm I thought shes recording this so I kept my cool and made a point of telling her about my Data Protection Act request, then after I asked her for a record of the conversation ...her reply was we dont record the conversations .and this one has not been recorded, I bet it hasnt

It may have been the supervisor listening in - they normally have a button on the phone to request that the call be monitored. I've been involved in the call centre industry on the technical side for years and I know how they work - useful when they try and fob you off with excuses!

mechs · 23rd June 2006, 19:12

Ahhhhhhh right thanks ......but as I said they wouldnt want to record that conversation ...if they did I bet they deleted it

mechs · 28th June 2006, 15:40

We received copies of statements and adding to the spreadsheet figures from these and to other charge listings received, I want to check that I am not duplicating.

Quote:

31/01/2000 Charges as Notified 75.00
01/02/2000 Charges Incurred 75.00

Would you say that the above two figs are actually the same charge? Hope this makes sense!

mechs

thewifeandI · 28th June 2006, 16:17

Can't be certain - are they both from the same source document (i.e. both on bank statements), or is one from a statement and the other on an investors report. If different then see if there's any other match for them around the same date (within a week or so) - none foune = same charge.

If from the same document type, then these are different charges (if the statement / page numbers are sequential and the charges are on different sheets).

I hope that isn't too confusing...!

mechs · 28th June 2006, 17:57

Quote:

Originally Posted by thewifeandI

one from a statement and the other on an investors report.

Thank you W&I, its as I thought, the same charge, so will have to amend the spreedsheet.

mechs

mechs · 4th August 2006, 21:50

Gawd! In the process of doing Money Claim Online and ......

You entered the following details:
Address Details:
Legal Services-Retail Division, Trinity Road, Halifax, West Yorkshire, England
Postcode:
HX1 2RG

The address details you have provided are outside of England and Wales.

!!!???!!! and there was I thinking Yorkshire was in England! .... and I can't continue ...... anyone able to advise as I would like to get this done this evening?

Thanks, mechs

Karnevil · 4th August 2006, 22:20

the postcode is definately correct... other companies in trinity road halifax end with QF though for some reason. (royal mail postcode finder)

maybe just a bug in moneyclaim -it was down for a bit a couple of days ago. Maybe try the helpline ?

Karnevil · 4th August 2006, 22:23

actaully i just tried it on my abandoned claim in money claim and it worked fine - did you click lookup and select next to the Address we put in for you bit (the bottom one)

mechs · 4th August 2006, 22:26

Thanks m8 ... hmmm yes I think I will have to use the helpline.

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