Anoyed with Halifax & Royal Mail

psbuk · 21st May 2006, 11:51

I sent my Data Protection Act letter on the 25th April, a couple of days later it showed that it had not been delivered on the Royal Mail website, so I tried again the next day, and so on.
I phone up Royal Mail, they tell me it will have to be classed as lost, fair enough i thought. When checking my bank statement i find that the cheque had been cashed on the 11th may. I call Halifax, apparantly they have no record of a letter or a cheque, they obviously havent a clue whats goin on.
How the hell can Royal Mail deliver a 1st class recorded item, and class it as lost?
Luckily i get a call from Halifax explaining that they have now found the record of that cheque being paid in. I still havent got my statements/list of charges yet, should they have sent them as soon they cashed the cheque?

colour-me-happy · 21st May 2006, 12:21

The thing with recorded delivery is that it only gets tracked when they have a signature, if they have delivered a batch, they will have got a signature for the top one and only that one will be scanned, it's really not that reliable.

I know it costs a bit more but it really is worth paying the extra for Special Delivery.

jonni2bad · 21st May 2006, 12:35

That's right - and I agree that recorded is often not worth the effort.

With regards to the Data Protection Act, they have 40 days to supply, they don't have to send things out as soon as they cash the cheque.

The 40 days start from the date of receipt, i.e. the day after you sent it, not from the day it is cashed, by the way

psbuk · 21st May 2006, 12:51

Ok thx guys,

I always though that they had to sign for each item, now i know. Ill be using special delivery from now on.
They might as well not bother having Recorded delivery, if thats the way it works.

thx

jonni2bad · 21st May 2006, 13:13

I don't want this thread to go off track here - there are plenty of threads in relation to Royal Snail - but just to finally clarify, the court would not expect you to send anything by recorded or special delivery - the banks certainly don't.

It is only intended for personal reassurance as far as we are concerned.

End of hijack!

psbuk · 21st May 2006, 13:29

Yep, thats the onyl reason ive been using recorded, just for my reasurance. It just helps me keep track of everything, well thats the plan anyway.

psbuk · 1st July 2006, 12:27

Halifax have refunded me the £88

dinky · 2nd July 2006, 00:44

hi all,
I sent my data protection letter on 28th june, on looking on the royalmail website, it doesn't seem that they have received it either.
The only down side on my part is that i sent a postal order, because my bank account is £** overdrawn due to bank charges.
So the only way i will know if they recieved my letter is, if they send me my statements.

Hedgehog · 2nd July 2006, 01:20

I sent a letter to Halifax recorded on 9th June..
Royal Mail says still not delivered
But Halifax have sent an acknowledgement of it and a "complaints" leaflet
(still waiting on statements though!

dinky · 2nd July 2006, 01:25

do halifax always send an acknowledgement letter? i hope so.

wsm36 · 2nd July 2006, 09:19

I dont know if they send an acknowledgment to everyone but lots of people have them, I havent. As for Royal Mail, I posted my DPAs to BOS and Lloyds on 19/6/06 and only the BOS one shows up as arrived and I sent postal orders because I no longer have a cheque book so I'm going to the PO tomorrow to see if they know how to check if they have been cashed.

Karnevil · 2nd July 2006, 13:18

Quote:

Originally Posted by dinky

hi all,
I sent my data protection letter on 28th june, on looking on the royalmail website, it doesn't seem that they have received it either.
The only down side on my part is that i sent a postal order, because my bank account is £** overdrawn due to bank charges.
So the only way i will know if they recieved my letter is, if they send me my statements.

You can check if your postal order has been cashed - so long as you have the counterfoil..... theres a form to fill in at the Post Office or I think you can call them - numbers on their website.

psbuk · 2nd July 2006, 16:02

Yeah i had a letter of acknowledgment after my LBA, i had to send that special delivery. My first two letters were not signed for even though they were delivered recorded..was a bit of mission trying to get halifax to even acknowledge they had got them.

wsm36 · 4th July 2006, 08:25

Quote:

Originally Posted by karnevil

You can check if your postal order has been cashed - so long as you have the counterfoil..... theres a form to fill in at the Post Office or I think you can call them - numbers on their website.

Went to the PO yesterday and asked for the procedure on checking if a postal order was cashed or not and was told that a p.o. can be cashed up to 6 months after sending it and I would have to wait until then, not very helpful at all. To say I was p***ed off is an understatement.

Karnevil · 4th July 2006, 12:00

no thats bull - telephone the post office customer service at www.postoffice.co.uk - they'll send you a little form to fill in and send back with your counterfoil and they will tell you when and where your PO was cashed.

08457 22 33 44

wsm36 · 4th July 2006, 20:12

Quote:

Originally Posted by karnevil

no thats bull - telephone the post office customer service at www.postoffice.co.uk - they'll send you a little form to fill in and send back with your counterfoil and they will tell you when and where your PO was cashed.

08457 22 33 44

Thanks karnevil.

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.