**customer Relations Direct Number**

[survivor]

Morning all

I had been given tel number for Customer Realtions as 08457 253519. However,if you call from a mobile with inclusive minutes, most will charge you for calling anything other than another mobile number or a fixed geographical landline that begins with 01 or 02 - my landline is the same, I get free calls at anytime to number that start 01 or 02. After a quick dig on SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers I have found this alternative:

01422 333880

I have called it and it was answered by someone saying... ' Good morning Customer Relations..'

I found this of use and thought others might. There are numerous geographical numbers (01 or 02) listed for Halifax - may be worth a look if you have been given an 0845 or 0870 number to call.

Survivor

[Aaronsdad]

I've given these details out loads because this woman gets things done! She's probably sick of me by now!

Kelly Duffy
Senior Customer Relations Manager
Executive Office
Customer Relations
Direct Dial 01422 326326
Fax 01422 326688
kellyduffy@halifax.co.uk

A D

[muggins73]

I was given the following 'direct' number for the Data Protection Act Dept 01422 326398, which upon looking at the contact no for the Sr. Customer Relations Manager, is probably one of th same.
However, having contacted Ms kelly Duffy via email and receiving no response, I left my name and telephone number and low-and-behold someone actually contacted me to tell me how my Subject Access Request was progressing

[Aaronsdad]

Check out my previous thread!

http://www.consumeractiongroup.co.uk...d-halifax.html

I had nothing to do one afternoon and searched through for all the contacts that were posted and then I e-mailed them!

The addresses are on the first page.

A D

[STAR2544]

Originally Posted by Aaronsdad

I've given these details out loads because this woman gets things done! She's probably sick of me by now!

Kelly Duffy
Senior Customer Relations Manager
Executive Office
Customer Relations
Direct Dial 01422 326326
Fax 01422 326688
kellyduffy@halifax.co.uk

A D

Just phoned her and told her that I will be issuing today and she said that she will be calling me back!! Hopefully that means that I will be getting my money back soon!!!!

[Aaronsdad]

Here's hoping!

Please put another post on here if you get any kind of positive result (not just repayment).

I keep saying this woman gets things done - don't prove me wrong!

A D

[STAR2544]

Not had anything as of yet so took the Decision to start court proceddings. I thought that she was going to call me back but with no avail.
Sorry..

[STAR2544]

Just called again and spoke to another woman who apolagised and said that she would be calling me back Tonight! Watch this space!!!

[b8byd]

Hi there - I don't know if anyone else will find this useful... but to get details of all my bank charges I simply called the telephone banking number (08457 203040) and asked for copies of all my statements going back to 2002 when my account was opened. They charged me 5.00GBP for this, which appeared as a charge on my statement the next day [lol, I should be used to that!] ... and then within 2 weeks all of the statements had arrived. I think my postman must have had a shock as each monthly statement came in a separate envelope, but they were all neatly bundled together with a band and they were all there. It took some trawling through to highlight each charge - but at least I know i've caught everything and am not just taking their word for it. I know some people don't like using 0845 numbers - but for me it was quick, easy and cheap to do this from my landline, and of course I only had to pay a fiver for the statements. Good result, I thought.

[willmurr6]

Would just like to give details of a lovely lady from the halifax whom i have been dealing with her name is Jeannette Gildea tel no 01977 627 357 who couldn't be anymore helpful and really nice to speak to pity a lot more of there staff couldn't take lessons from her,in my case when she has said she would do something she has done it.

[gargoil]

Direct dial number for part of customer reltions which is deling with bnk charges is 01422 326527. Enjoy!!!

[muggins73]

Originally Posted by b8byd

Hi there - I don't know if anyone else will find this useful... but to get details of all my bank charges I simply called the telephone banking number (08457 203040) and asked for copies of all my statements going back to 2002 when my account was opened. They charged me 5.00GBP for this, which appeared as a charge on my statement the next day [lol, I should be used to that!] ... and then within 2 weeks all of the statements had arrived. I think my postman must have had a shock as each monthly statement came in a separate envelope, but they were all neatly bundled together with a band and they were all there. It took some trawling through to highlight each charge - but at least I know i've caught everything and am not just taking their word for it. I know some people don't like using 0845 numbers - but for me it was quick, easy and cheap to do this from my landline, and of course I only had to pay a fiver for the statements. Good result, I thought.

Yep, might be quick n'easy and only a fiver but this doesn't get you all the information you'd hope to receive if you go down the Data Protection Act Subject Access Request route.
But, in all honesty, my first claim was won on statements alone which I had already, so whom am I to grumble

[babe25]

Originally Posted by survivor

Morning all

I had been given tel number for Customer Realtions as 08457 253519. However,if you call from a mobile with inclusive minutes, most will charge you for calling anything other than another mobile number or a fixed geographical landline that begins with 01 or 02 - my landline is the same, I get free calls at anytime to number that start 01 or 02. After a quick dig on SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers I have found this alternative:

01422 333880

I have called it and it was answered by someone saying... ' Good morning Customer Relations..'

I found this of use and thought others might. There are numerous geographical numbers (01 or 02) listed for Halifax - may be worth a look if you have been given an 0845 or 0870 number to call.

Survivor

HaHa just rang this phone number and the helpful gentleman on the other end of the telephone was acting stupid!! Said he isnt sure who is dealing with these issues.

[Karnevil]

HALIFAX ONLY DIRECT DIAL - Judith Barrett 01244 694 695.

[noodledoodle]

Lisa Slater - Can make decisions on offers 01244 695624

[JSchoey]

I have just rang Lisa Slater and she said she didn't know where I got her number from and that my case was still waiting to be looked at and it wouldn't be fair for them to look at mine before someone else's as they have 8 weeks to investigate.

I told her that the LBA deadline expired on 25 February and I will now be issuing Court Proceedings and she said that was fine.

[DEFAULT NOTICE]

Re HBOS: All bank charge complaints are simply...complaints. Under FOS regulations, all banks have 8 weeks to fully respond to a complaint or issue FOS referral rights. All banks now have put in extra staff to deal with the influx of complaints and stalling to "judgment" day to twist the knife in a little deeper is the norm, actively encouraged. I kid you not, the days of free banking are over.