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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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Are you being threatened over debts more than 6 years old?
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| | | | | | | Halifax Bank and Bank of Scotland Meet other Halifax Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
18th February 2007, 18:20
|
#1 (permalink)
| | Basic Account Customer |  Direct Debit
Sorry, completely off topic, but can someone help?
I have been overcharged £183 on a direct debit and have claimed through the halifax under the direct debit guarantee. How long should you wait for the funds to appear in your account? I would have thought a full and immediate refund under the guarantee would mean funds are in your account straight away - however not according to the halifax.
The guy in branch told me - immediate
the guy in the branches boss told me - overnight
the woman on telephone banking told me 10-14 days
the other woman on telephone banking told me - 48 hours, but excluding weekends!
Anyone have any experience of this? SHould the funds not be in my account tomorrow I am calling BACS and complaining
Thanks in advance and sorry about the off-topic post.
__________________ HALIFAX PLC Prelim letter and cheque sent 24/10/06 (same day i got charged £30 for a £12 d/d) S.A.R - (Subject Access Request) confirmation letter received 21/11/06 saying statement are to be sent shortly. Letter sent off with schedule of charges - 23/01/07 2nd letter with schedule of charges - 07/02/07 Call from Halifax offering full refund of £573 and cancelling of 2 other £30 charges - 16/02/07 Letter acknowleding full refund and for my acceptance - 17/02/07 My reply accepting settlement for this claim only sent - 18/02/07 | 
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19th February 2007, 04:13
|
#2 (permalink)
| | Basic Account Customer | Re: Direct Debit
Quote:
Originally Posted by AndyGreen  Sorry, completely off topic, but can someone help?
I have been overcharged £183 on a direct debit and have claimed through the halifax under the direct debit guarantee. How long should you wait for the funds to appear in your account? I would have thought a full and immediate refund under the guarantee would mean funds are in your account straight away - however not according to the halifax.
The guy in branch told me - immediate
the guy in the branches boss told me - overnight
the woman on telephone banking told me 10-14 days
the other woman on telephone banking told me - 48 hours, but excluding weekends!
Anyone have any experience of this? SHould the funds not be in my account tomorrow I am calling BACS and complaining
Thanks in advance and sorry about the off-topic post. | this should have been refunded to you straight away when you made the claim in the branch | |
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5th August 2007, 11:09
|
#4 (permalink)
| | Basic Account Customer | Re: Direct Debit
Quote:
Originally Posted by AndyGreen Sorry, completely off topic, but can someone help?
I have been overcharged £183 on a direct debit and have claimed through the halifax under the direct debit guarantee. How long should you wait for the funds to appear in your account? I would have thought a full and immediate refund under the guarantee would mean funds are in your account straight away - however not according to the halifax.
The guy in branch told me - immediate
the guy in the branches boss told me - overnight
the woman on telephone banking told me 10-14 days
the other woman on telephone banking told me - 48 hours, but excluding weekends!
Anyone have any experience of this? SHould the funds not be in my account tomorrow I am calling BACS and complaining
Thanks in advance and sorry about the off-topic post. | if the staff dont know how are you to know? | |
| | |
5th August 2007, 12:01
|
#5 (permalink)
| | Site Team | Re: Direct Debit
Quote:
Originally Posted by AndyGreen Sorry, completely off topic, but can someone help?
I have been overcharged £183 on a direct debit and have claimed through the halifax under the direct debit guarantee. How long should you wait for the funds to appear in your account? I would have thought a full and immediate refund under the guarantee would mean funds are in your account straight away - however not according to the halifax.
The guy in branch told me - immediate
the guy in the branches boss told me - overnight
the woman on telephone banking told me 10-14 days
the other woman on telephone banking told me - 48 hours, but excluding weekends!
Anyone have any experience of this? SHould the funds not be in my account tomorrow I am calling BACS and complaining
Thanks in advance and sorry about the off-topic post. | Typical misinformation from the banks. 
Providing quality services- don't make me laff!!  | |
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5th August 2007, 12:02
|
#6 (permalink)
| | Site Team | Re: Direct Debit
Quote:
Originally Posted by shock222 if the staff dont know how are you to know? |
Welcome to the HBOS sub forum Shock!!! 
What stage are you at?? | |
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Similar Threads | | Thread | Thread Starter | The Consumer Forums | Replies | Last Post | | Direct Debit | Mark_Blackpool | General Consumer Issues | 8 | 24th November 2006 17:18 | | Direct Debit | thejanegirl | General | 6 | 21st November 2006 03:27 | | BT direct debit | Candygirl 06 | General Consumer Issues | 6 | 11th November 2006 23:36 | | Direct Debit | dollytinsle | Alliance & Leicester | 7 | 21st April 2006 12:19 | | direct debit | vix2000 | General | 2 | 1st March 2006 18:40 |
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