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General Come here to discuss general issues in the unlawful charging by banks debate.
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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 21st March 2006, 23:38   #1 (permalink)
Docubot
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Default ***Charges received back - SURVEY***

I've been asked quite a few times how much money in total have been clawed back from the banks, well, I have knocked-up a little survey to find out:

http://www.consumeractiongroup.co.uk/survey.php

It's not finished yet, but I am struggling to find the time to finish it.

It's a bit buggy, so be patient with it (send me bugs if you find them (don't look for them!!!) at dave@bankactiongroup.co.u k - and I'll fix them when I can).

PS. If there's any PHP programmers out there that want to lend a hand, I probably wouldn't turn you away

PPS. There was one, but I forogt the username, please PM me if the offer of help still stands.
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Old 22nd March 2006, 20:43   #2 (permalink)
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bump
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Old 23rd March 2006, 15:59   #3 (permalink)
bankoff
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Do you mean to tell me nobody has had any money from Lloyds yet?

They are after all one of the worst offenders! :o
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Old 23rd March 2006, 16:10   #4 (permalink)
Spiceskull
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Dave - I know it's more work, but have you considered a survey to gauge the momentum of the campaign.

Basically, when approaching the bank for Data Protection Act details, did they counter with "are you going to ask for a refund," or "are you from that internet site?" type of thing.

I notice from posts that this is becoming more frequent...
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Old 24th March 2006, 02:34   #5 (permalink)
seylectric
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Nothing from RBS either - Gulp!
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Old 24th March 2006, 09:02   #6 (permalink)
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Will do Spiceskull - after the forum upgrade.
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Old 24th March 2006, 09:14   #7 (permalink)
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Quote:
Originally Posted by seylectric
Nothing from RBS either - Gulp!
Remember that this campaign has been running at a very low level until now. When I joined the site 5-6 weeks ago it only had about 250 members. It's grown exponentially since but it's only now that my claims have to the point of issuing court claims. The banks will not, for the most part, refund these charges until they have no other choice than to pay up or go to court.

Give this another month and I suspect that you will find all the banks represented on that list and the amount of refunds will be much higher.
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Old 28th March 2006, 12:12   #8 (permalink)
queenjayne
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Default Re: ***Charges received back - SURVEY***

Love this survey, Dave.

I was wondering about the 'stage at which refund received' bit: should there maybe be an option for 'phone call'? I've seen instances on this site where it's suggested as the first move before starting on the letters.

I actually got £100 back from Capital One a year ago, by complaining on the phone - obviously, before I found out I could get back a lot more.

Also, and this is bordering on nitpicking, I know: how about an additional 'percentage of requested refund' or something? Or does everyone get it all?
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Old 28th March 2006, 16:49   #9 (permalink)
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Default Re: ***Charges received back - SURVEY***

If you hold out - you get it all.
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Old 11th April 2006, 19:29   #10 (permalink)
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Default Re: ***Charges received back - SURVEY***

Dave, is there any way to get this survey to have a total? Every time I print an updated sheet for work's kitchen noticeboard I have to manually add it up. Such an effort!!! Lol. But I'd hate one day to get it wrong - it's in the kitchen of a firm of accountants!
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Old 11th April 2006, 19:37   #11 (permalink)
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Default Re: ***Charges received back - SURVEY***

Most people are not using it sadly, so it's not really a true reflection of the amount people are getting back.

However, I will add a total, but in the meantime you could cut and paste it into Excel and do a SUM.
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Old 11th April 2006, 19:42   #12 (permalink)
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Default Re: ***Charges received back - SURVEY***

Quote:
Originally Posted by dave
Most people are not using it sadly, so it's not really a true reflection of the amount people are getting back.
That's a shame. I use it to try to get folks interested.

I'll do the excel thing, but I do like the info down the sides. I'll have a play tomorrow. Cheers.
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Old 13th April 2006, 12:16   #13 (permalink)
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Default Re: ***Charges received back - SURVEY***

Just had a look - Halifax seem to be the best - thats good for me.
But Lloyds - what a shocker.
I think the more people do this, the Banks will have to finally give in or change their charges (not likely) or go to court!!!

But keep the good work up.
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Old 13th April 2006, 19:34   #14 (permalink)
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Default Re: ***Charges received back - SURVEY***

Ok, what joker put a negative value in for Virgin??

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Old 18th April 2006, 22:39   #15 (permalink)
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Default Re: ***Charges received back - SURVEY***

Quote:
Originally Posted by dave
Most people are not using it sadly, so it's not really a true reflection of the amount people are getting back.
The survey is hard to find. Maybe you could make it a sticky and place it right under FAQ's and highlight it just like the FAQ section is highlighted?

I think that may generate more "usage" ??
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Old 19th April 2006, 09:08   #16 (permalink)
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Default Re: ***Charges received back - SURVEY***

Quote:
Originally Posted by dave
Ok, what joker put a negative value in for Virgin??

Well, what do you expect from someone who never goes all the way?
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Old 21st April 2006, 10:52   #17 (permalink)
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Default Re: ***Charges received back - SURVEY***

Quote:
Originally Posted by xxdiddiexx
The survey is hard to find. Maybe you could make it a sticky and place it right under FAQ's and highlight it just like the FAQ section is highlighted?

I think that may generate more "usage" ??
There is a link at the top of ALL forum pages that says:

Have you had your bank charges returned? Take our survey: here. | Worried in case you have to go to court? Join the 'buddy' system, here (beta).

Maybe, I should make it bigger?
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