Had CITIBANK send me someone elses CC statements

Enron · 14th July 2006, 14:32

Found in shocking to be honest, as that means someone else probably has mine.

Will be gettng in touch with said person and also Citibank next week.

blueskies · 14th July 2006, 14:43

There was another case like this recently but I can't remember enough details to search for it. Anyone else remember it?

There were some very good options on that thread. I have a funny feeling it was Citi last time too.

blueskies · 14th July 2006, 14:48

Found it. It wasn't Citi but first direct. The good response was from BF.

Here is the thread

Enron · 14th July 2006, 17:18

I`m going to mail the guy direct... and if that fails use Bank Fodders method.

Without going into detail the guys finances were really screwed judging by the top sheet. So i`m sure he`ll be glad that someone has been sent copies of his statements and it doesn`t exactly cast Citibank in a good light.

Isn`t this against the Data Protection Act in some way as well?

Citibank are going to get a nicely worded letter as well. I haven`t filled in their release form yet so thought this mornings envelope was unusual.

MARTIN3030 · 15th July 2006, 16:50

Quote:

Originally Posted by blueskies

There was another case like this recently but I can't remember enough details to search for it. Anyone else remember it?

There were some very good options on that thread. I have a funny feeling it was Citi last time too.

Yes the instance you refere to was the toilet bandit.
Barclays sent him details of another customers account.

That reminds me..........must go and see how his case is doing !

Enron · 25th July 2006, 23:11

Just had a letter back from Citi (Office Of The Chairman) apologising, and requesting for the details to be returned so they can be forwarded to the person concerned.

Tempted to take a copy of one of the sheets as proof they screwed up.

MARTIN3030 · 25th July 2006, 23:43

ohhh Dynamite.......must be tempting to copy them but there is a data protection issue there which would implicate you too !!

BTW my post further up was a little incorrect........The Toilet bandits Data Protection Act sent to him in error was in fact from Nat west..........sorry Barclays did not mean to tarnish your whiter than white image....not

deathshead · 25th July 2006, 23:47

citi sent me someone elses statement also, habit forming perhaps

MARTIN3030 · 26th July 2006, 00:09

Quote:

Originally Posted by stevenelmes

Just had a letter back from Citi (Office Of The Chairman) apologising, and requesting for the details to be returned so they can be forwarded to the person concerned.

Tempted to take a copy of one of the sheets as proof they screwed up.

Actually thinking about it........whats to stop you sending to their rightful owner and letting them hit them with a claim.........they are after all the real owner of the data.

And as a thank you gesture maybe they would choose to compensate you

blacksheep1979 · 26th July 2006, 02:57

Would insist that if they wanted them back they send a courier to collect them - at their expense

Enron · 26th July 2006, 10:30

They have provided me with a prepaid envelope to return the statements.

Though as the letter came from the Office Of The Chief Executive I would imagine its been taken fairly seriously.

Instead of copying the statements I have a record of the customers details and card number from when I first contacted Citi stating their error. (I always keep a duplicate of any letters I send)

MARTIN3030 · 26th July 2006, 10:40

This is just about one of the most serious mistakes anyone could make.

I am not suprised that the CEO is involved as this is a top level cock-up.

What a shame you cant exploit this to make them pay.

Enron · 26th July 2006, 13:55

I would never use this situation to exploit Citi.

However if their legal representatives were far from co-operative with my claim I could always be tempted to raise this matter again.

http://www.ico.gov.uk/

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