An excellent post and I can confirm it is totally accurate as I was there until 4.30pm.
The judge was very down to earth and also very fair. Roger is right - although it is a formal process, the judge, in this instance, definitely had a sense of humour and, although I was there for 2.5 hours, it was pretty entertaining!
I accompanied a friend of my daughter who is young and was incredibly nervous. Although I have helped lots of my kids' friends reclaim charges this was the first court hearing I had attended.
When the session started I was frantically trying to suss it all out whilst reassuring my daughter's friend that there was nothing to worry about!! She begged me to speak on her behalf and that was fine (as we were virtually the last case and I had built up a bit of confidence!!)
Incidentally, when her case was called the Barclays solicitor (who seemed quite nice, in the end) actually said that the bank simply 'hadn't got round to settling'! We were given a further date and have 'reserved costs' I believe the term is
The solicitor told me that if my friend had to attend on the second date she would be able to claim costs for having attended last week.
I'm trying to think who you might have been, Roger. I was the woman accompanying the young blond girl who looked like a supermodel!