Christmas Delivery Promise from ScS

Guess What - we bought 3 pieces of brown furniture from ScS way back in May 2007 who sold it to us with a 8 to 10 week lead time. Some 12 weeks later we got a phone call saying they want to deliver our furniture to an address in Bolton, we live in Leyland. This furniture, according to ScS company policy, had passed through 'STRINGENT QUALITY CONTROL PROCESSES. When it arrived it was two pieces of brown and one of cream, which we refused to accept. We made numerous calls, we had time off work to take delivery all after days traipsing round the stores trying to select that product that would fit our expectations. ScS offered to replace the furniture but it would take another 8 to 10 weeks which means 12 weeks, refused firmly to make any change to the lead-time, made it quite clear that compensation is not a ScS policy. And Guess What - Here we are with no furniture heading in to November as we have had to start all over again after ScS let us down and refused to prioritise our replacement order that they got wrong. We did eventually get all of our money back but that was not easy, even the store manager was playing games with us stating that the system was down, the system could not raise a 'refund' order etc. For those hunting new furniture before Christmas good look, my advice is beware of promises that ScS sales people make because they can't keep to their word and they don't care about customer satisfaction