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General Knowledge As the title suggests - a kind of "Did you know...?" - a place to add snippets of information about consumer law. Everyone must know at least one little gem that could help out loads of people. Try and post with a link to clarification where possible.


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Old 16th August 2006, 23:37   #42 (permalink)
pcr1
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Default Re: Warning Warning Warning

Quote:
Originally Posted by seylectric
Your own post proves that there is confusion! Many people don't know whether a number beginning with 08 is free, local or national rate.

As for an 070 number being allowed to charge £1.50 it's nothing short of scandalous. How many people have been caught out by this when the number at first glance looks like a mobile number? The vast majority of people don't even know that 070 numbers are NOT mobile numbers, and the perpetrators MUST get a share of the revenue using the old phone-a-mobile-number-hang-up-and-wait-for-the-receipient-to-call-back-trick, otherwise they wouldn't do it!
I agree there is some confusion. 080s are free; the rest are up to 10ppm.

070 can only go up to 50ppm (it's the premium rate 09 that goes up to £1.50). Most are actually about the same as calling a mobile.

With any luck, a lot of companies will take up 03 numbers (local rate) when they come out. This will make it easier to spot the difference between just using a non-geographic number and trying to earn a bit extra cash.

03 numbers will need to stay at local rate, though, and not end up with about 10,000 difference prices depending on what the following 4 numbers are... have you seen BT's price list!? :o

IMO anything that isn't standard rate should clearly state call costs, as opposed to just 09 numbers as it is at the moment.
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Old 30th August 2006, 21:38   #43 (permalink)
adridude
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Default Re: Warning Warning Warning

Thanks for this info,

one thing - (letter template attached in my post so read on, it works )

But at the end of the day DCA's are powerless. Thanks to a few members on here, mentioned in the following thread and a load fo research I cropped up with some interesting stuff:

http://www.consumeractiongroup.co.uk...tml#post187600

Take a look at that. They are nothing but pussy cats in the face of the law. The real scary sods are the baliffs! They are the ones you cant shake. But if you let it go that far without letters or fighing it, ouch. Have fun.

Read it, and use it I hope you do, we have MORE power than them! they gave me hell for 2 years, put me in hospital with depression and scared me away from 3 BT phone numbers; Only to find that they didnt have to talk to me LOL.

Anyway, enjoy

Cheers

Adrian
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If THIS or post was of ANY help to you, please click on the scales in the top right hand corner!
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Old 7th September 2006, 15:10   #44 (permalink)
buzby
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Default Re: Warning Warning Warning

Quote:
Originally Posted by JonCris
Also they are using what is classed as a premuim rate number 0807 which they are not supposed to do according to the OFT. Tell them you'll report them.
Not so. Numbers commencing 08xxx are 'Special Services' and as such can be Free, or classified (however wrongly) as Local or National rate. They are NOT 'premium' rated calls under the accepted definitions.

Calls that commence 09xxx ARE Premium and recognised as such, it is only these that you can pursue ICSTIS (not OFCOM) for improper use.
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Old 7th September 2006, 15:12   #45 (permalink)
buzby
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Default Re: Warning Warning Warning

Quote:
Originally Posted by karnevil
08701240200 first national trust finance are really starting to bug me - I have never answered the phone to them and they have never left a message, they phone on average 5 times a day every ruddy day. I have no intention of talking to them, ever. Can I still write and tell them to stop calling me ?
I don't see any reason why you cannot - however getting them to cease is a different matter. It may even take a renumber to shake them off.
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Old 7th September 2006, 16:24   #46 (permalink)
adridude
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Default Re: Warning Warning Warning

read my last post then read here: http://www.consumeractiongroup.co.uk...tml#post187600
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Old 9th September 2006, 10:02   #47 (permalink)
JonCris
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Default Re: Warning Warning Warning

Quote:
Originally Posted by okonski
Not so. Numbers commencing 08xxx are 'Special Services' and as such can be Free, or classified (however wrongly) as Local or National rate. They are NOT 'premium' rated calls under the accepted definitions.

Calls that commence 09xxx ARE Premium and recognised as such, it is only these that you can pursue ICSTIS (not OFCOM) for improper use.
The OFT don't agree with you & have told the DCA's & lenders to stop using such numbers as they now consider them to be premuim rate because they take a cut of the call charge.

Independent Online Edition > Loans & Credit

Last edited by JonCris; 9th September 2006 at 10:05.
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Old 17th September 2006, 15:34   #48 (permalink)
traceyrmj
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Default Re: Warning Warning Warning

Quote:
Originally Posted by totallylost
Yet they still come!
I see the number - 08706716096 very often. I know it's my bank.
I've sent them letters asking not to call, told them not to call, yet....
STILL THEY COME!! Bain of my life!!
dude change your phone number! when i wrote S.A.R - (Subject Access Request) to virgin one they wrote back immediatly like the same day sayign " you have changed oyur phone number we urgently need ot talk to you" i replied with " I have changed my number i only give it to people i currently have dealings with and refer you to my earlier letter where i asked for the details of my S.A.R - (Subject Access Request) in writing so my phone number is irrelevant" wheres the smug icon ah there it is
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Old 17th September 2006, 16:34   #49 (permalink)
thewifeandI
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thewifeandI InformativethewifeandI Informative
Default Re: Warning Warning Warning

Quote:
Originally Posted by okonski
Not so. Numbers commencing 08xxx are 'Special Services' and as such can be Free, or classified (however wrongly) as Local or National rate. They are NOT 'premium' rated calls under the accepted definitions.

Calls that commence 09xxx ARE Premium and recognised as such, it is only these that you can pursue ICSTIS (not OFCOM) for improper use.
Changes are coming to the 08xx number ranges - see the OFCOM report.
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Old 20th September 2006, 16:36   #50 (permalink)
Loobs22
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Default Re: Warning Warning Warning

With regards to the 08700101138 number, I have just tried to call them back and they are HFC Bank. I have a computer on finance with them through PC World. Hope this helps anybody who wondered what the number was.
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Old 20th September 2006, 23:43   #51 (permalink)
Desideratist
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Default Re: Warning Warning Warning

Quote:
Originally Posted by JonCris
If people don't respond to anon calls then that's the callers fault not the person called.
All kinds of companies sales/DCA's use anon numbers & your hospital management should realize that if they don't already 1 anon caller is no different from another & there is no logical reason not to display the number so your hospital should'nt do it. The fact that you waste time trying to unsuccessfully contact relatives should tell some decision maker somewhere in your organisation something.
I think the problem is that most hospital outgoing calls are routed through a switchboard as they don't usually have a "direct line" to every single extension - therefore no "definite" number to display. When I get this problem I call our switchboard and they can patch it through somehow - not sure how, but they can.
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Old 4th October 2006, 16:47   #52 (permalink)
alan.jenney
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Lightbulb Re: Warning Warning Warning

I can recommend the FREE "Telephone Preference Service". Register your number with them and most UK-based cold-call telesales organisations will not call you. It will significantly reduce the number of calls you receive.

TPS Registration

In addition, the related "Fax Preference Service" and "Mail Preference Service" are also offered. FPS practically eliminates junk fax whilst MPS reduces junk mail significantly.
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Old 4th October 2006, 18:41   #53 (permalink)
julie1961
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Default Re: Warning Warning Warning

I have been getting calls all week but because they started at withheld numbers i didn't answer & now they have put the number on. I answered the call & the woman asked if my husband was in, I asked who was calling & she said due to data protection she couldn't tell me so I said due to data protection I couldn't answer her either & put the phone down. I rang the number back on my mobile & ask for the name of the company & they said due to data protection they couldn't tell me.
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Old 7th October 2006, 09:52   #54 (permalink)
JonCris
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Default Re: Warning Warning Warning

Absolute rubbish, as usual.

Irrespective of what they try & claim they are required to tell you who they are as per the OFT guidelines.

Get "choose to refuse" from BT & now you know the DCA's number add it as one of the 10 numbers you can bar.
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Old 7th October 2006, 11:12   #55 (permalink)
julie1961
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Default Re: Warning Warning Warning

have since found out it was Next directory ringing, why they couldn't just say who they were. a manager rang me & I got on the defensive straightaway so she just said who she was. Still ringing about 4 times through the day even though i have told them its a waste of time.
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Old 7th October 2006, 11:51   #56 (permalink)
JonCris
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Default Re: Warning Warning Warning

Dont bother with the phone Write a letter
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Old 13th October 2006, 20:24   #57 (permalink)
Karnevil
Platinum Account Customer
Default Re: Warning Warning Warning

08700101138 still calling me still not leaving messages and I'm still not answering

and I still dont know who it is

Now I do LOL HFC Bank....hmmmm maybe I should answer may have something to do with the court case against me. But they would leave a message or write to me not call 15 times a day. Wouldn't they ?

Last edited by Karnevil; 13th October 2006 at 20:28.
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